Mickaël B. Email & Phone Number

London Area, United Kingdom

Assistant cluster operation Manager at IQ Flinders House student accommodation in London offer a total of 280 student rooms, located in London Greenwich Peninsula.Job Purpose and ResponsibilitiesTo take overall responsibility for both properties, their residents and teams.- Accommodation & Lettings Management. Managing external contractors, ensuring all problems are dealt with in a timely and efficient manner. Direct reports - 3 Customer Service Advisors, 1 Maintenance Technicians and 1 House Keeping and 3 Security teams- Sales & Marketing. Producing weekly Leasing reports, monitoring Trends & Competitor Monitoring. - Financial Management, Purchasing, Invoicing & Cost Control within set budget guidelines and business requirements. Revenue worth 4.75 million.Have achieved a 92% employee engagement. Have achieved +97% of H&S audits 2 years in a row. Have achieved 2 years of successful completions of high standard audit for the company(iQQi).- Customer Support. Being the 1st point of contact for all Students, Parent/Guardians & University representatives. B2B - Partnership management, - Team Recruitment, Management, Engagement, Performance Management & Development. - Ensure compliance with Health & Safety, Employment Legislation & Company policy.

London Area, United Kingdom

Providing a knowledgeable and friendly welcome to all students and guests, whether in person or over the phone.Performing administration tasks, such as debt chasing and creating occupancy reportsHandling post and parcels for students efficiently and carefully, logging all deliveriesRaising maintenance requests and communicating with the maintenance teamResponding to and logging enquiries and keeping the booking system updatedEnsuring the circulation and distribution of all relevant notices, letters and information to residentsHandling and logging complaints, escalating them to the residence manager

London Area, United Kingdom

Converting direct sales and Education partner enquiries, booking residence and flat-share for professionals and students while maintaining the relationship with partners. Managing B2B and B2C international client account B2B account management : 32 clients accounts 1)Maintain relationship with Partner 2)Converting income sale to booking. 3) Finding new partners and creating new partnerships. 4) Arranging Viewing and meeting. B2C: Negotiation, customers support, Conversion: 1) Converting lead to booking, 2) convertion rate : 75%3) making Contact with customers, negotiation from enquiry to booking, understanding needs of customers, 4) Arranging viewing and meetingReaching accommodation occupancy of 100%

London, Royaume-Uni

Converting direct sales and Education partner enquiries, booking residence and flat-share for professionals and students while maintaining the relationship with partners. Managing B2B and B2C client account B2B account management : 20 clients accounts 1)Maintain relationship with Partner 2)Converting income sale to booking. 3) Finding new partners and creating new partnerships. 4) Arranging Viewing and meeting. B2C: Negotiation, customers support, Conversion: 1) Converting lead to booking, 2) convertion rate : 60% 3) making Contact with customers, negotiation from enquiry to booking, understanding needs of customers, 4) Arranging viewing and meeting Admin : Good knowledge of Sugar CRM Managing admin and organization of the day, Integration of data, Managing payments, deposit, credit card payment via Global Iris plateform and cash payment. Follow up client. Managing to reaching target of 93% of occupancy on all portfolio of property. Managing full conversion of invoice to payment.

London, Royaume-Uni

Provide the highest standards of service and managing event during time schedule, attention to details, managing team between 5 and 10 peoples to insure the good running of the event. Pro-active, self-driven and be reactive in order to serve high guest profile and managing the event.

London

Lead Generation by placing add on online platform, contacting clients over the phone,Researching about accomodation offers via websites; e. g : Gumtree, SpareRoom etc.;Digital marketing via social networks, e.g : Facebook, Twitter;Arranging viewing and appointment with client.Staff management;Phone marketing with private landlords.

Certification En Ligne Au Travers D'Une Platform D'Apprentissage, Educational Leadership And Administration, General, 85%

Activities and Societies: Management Gestion des equipe

Cinema Et Audiovisuel.