Mickelli Cunha Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario, Canada

Manage and resolve various customer-facing issues, ensuring the operational health of sensors and scanners within customer environments.Address end-point agent installation and operational issues to maintain seamless functionality.Handle cloud sensor configuration and communication challenges, ensuring optimal system performance.

Ontario, Canada

• Offering individual appointments or study groups to help students understand course content and concepts.
• Working within the boundaries of Conestoga’s academic integrity policy and keep the supervisor informed of challenging situations
• Referring students to college resources or their instructor when appropriate.
• Promoting tutoring through class visits, connection with the Program Coordinator and Instructors.

Brazil

• Monitored automated alerts and responded with the timely resolution to Network deficiencies and problems. SLA requirements are met and offer proactive problem resolution.
• Maintained current knowledge of recent advances in communications and network technology and maintained technical expertise to optimize productivity, performance, services and cost-effectiveness in order to support the.
• Used the monitoring system for root cause analysis research and identified the causes of problems in the networks, helping to make decisions to resolve and restore them (Zabbiz and Grafana),
• Provisioned Internet access and VoIP service to new subscribers.
• Experienced in configuring and troubleshooting internet access networks including switches, routers, Gpon ONU/OLT devices, and voice devices.

São Paulo, Brazil

• Learned network infrastructure management (WAN/LAN, Access Points, DNS & VPN, VLAN, NATs).
• Managed, installed, supported, operated and maintained the network infrastructure, including network routers, switches, VPN, and network monitoring usage.
• Responsible for content creation in the video for the Brazilian community Cisco, improving the facility for learning by creating technical videos in Portuguese to enable people to understand the content in their native.
• Development of laboratories to increase knowledge in networks (Switches, routers, firewalls, cloudy, VPN), identifying and resolving to troubleshoot.
• Created and executed technical training (AnyConnect VPN, umbrella, secure e-mail, DUO, firepower/ASA, SASE, among others) for the engineering team, increasing the ability to approach customers confidently and deepen.

São Paulo

• Sales Representative OLIDEF, DABI ATALNTE
• Experienced Technical responsibility, implementing Anvisa and CRF standards in the company, such as elaborating POP, Technical Manuals, and other area requirements..Compilation and reporting of Tecnovigilance events to.
• Planned and organized the training agenda by preparing teaching materials and presentations,
• Provided technical training to customers and employees,
• Participated in developing and maintaining technical documentation, procedures, and user guides.
• Cultivated customer, channel, and internal relationships

• Senior Pharmaceutical Training Analyst – Sanofi Aventis
• Experienced in conducting activities relevant to the training area, from needs assessment, planning, evaluation, monitoring, and measurement of results (control).
• Created technical and behavioural training programs based on the needs of Sanofi-Aventis platform attendants
• Development and implementation of projects related to the pharmaceutical area.
• Directed support to management/direction on Sanofi Aventis' strategic planning actions
• Coordinated a team of Sanofi-Aventis instructors (planning and controlling work schedules, indicators, and performance evaluation applications, enabling constant feedback).

São Paulo, São Paulo

Information Technology Infrastructure And Services, Computer Systems Networking And Telecommunications, Gpa 3.85

Bachelor Of Technology - Btech, Computer And Information Systems Security/Information Assurance

Bachelors In Pharmacy, Pharmaceutical Sciences