Mickey Justice Email and Phone Number

Responsible for daily operations of the property including scheduling, purchasing, staffing, brand standards and overall guest satisfaction.

Manage and direct housekeeping program to ensure a clean, orderly and attractive property. Inspect and evaluate the condition of the property and submit issues to correct departments. Plan work schedules to ensure adequate service and perform a monthly inventory of supplies and equipment. Organize and direct training programs, resolve personnel issues, hire new employees and evaluate employee's performance. Coordinate activities and duties with other departments, select and purchase supplies. Perform cleaning duties as needed.

Performed evaluations of properties franchised by the Wyndham Hotel Group. This consisted of inspecting the properties for cleanliness, condition and compliance. Grading these areas according to company policy and ensuring standards for each brand is being met or exceeded. Consulted with manager or owner to present resources and solutions to correct deficiencies that were found. Excellent computer skills including web based applications, hotel operating systems and Microsoft applications. Ability to define problems, collect data, establish facts and draw valid conclusions. Excellent verbal and written communication skills. Precise attention to detail was required while performing these evaluations

Under general supervision performed at the full-performance level of taking applications to determine eligibility for benefits. Managed a caseload for a variety of economic assistance programs such as food stamps and Medicaid. Conducted personal interviews with clients, evaluated and verified personal, financial and social information in determining eligibility for these services. Maintained client caseload of 700 cases and referred clients to other social services and community service agencies when appropriate.

Responsible in managing a 62 room Super 8 motel in Dunbar, WV with a staff of 15-20. Duties included payroll, inventory, scheduling, training and overall experience of the guests. Thorough knowledge of all hotel operations. Excellent customer relations skills and responsible for resolving guests concerns. Strong analytical skills and generated increased revenue with sales and marketing techniques. Developed new tactics to resolve problems. Identified and carried out actions to improve the appearance and efficiency of the property. Ensured proper selection, evaluation, training, motivation and personnel issues of all employees. Exceptional ability to promote good employee relations through feedback by utilizing oral and written communication and providing excellent training. Also managed other locations, trained new managers and served as a relief manager during emergencies and have 10 years' experience managing properties.