Mick Johnson

Mick Johnson Email and Phone Number

Director, Client and Partner Activation and Measurement Enablement @ TransUnion
Erie, CO, US
Mick Johnson's Location
Erie, Colorado, United States, United States
Mick Johnson's Contact Details

Mick Johnson work email

Mick Johnson personal email

n/a

Mick Johnson phone numbers

About Mick Johnson

Dynamic, results-driven operations leader with over 15 years of experience leading technical support and client enablement functions. I specialize in creating scalable, data-driven systems that enhance customer satisfaction, optimize workforce planning, and drive strategic growth. My career is built on transforming support and enablement teams to deliver efficient, high-quality experiences across global markets. I thrive in collaborative environments where cross-functional alignment and innovation are prioritized to exceed customer expectations. I hold certifications in project management, Six Sigma, and Scrum.Throughout my career, I’ve led projects that reduced operational costs, increased team productivity, and leveraged analytics to drive continuous improvement. My recent work at Oracle Advertising focused on refining end-to-end support strategies, reducing costs by $500K annually, and developing proactive issue-resolution systems that bolstered client satisfaction. I’m passionate about building high-performing teams, mentoring future leaders, and partnering across departments to deliver impactful results.

Mick Johnson's Current Company Details
TransUnion

Transunion

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Director, Client and Partner Activation and Measurement Enablement
Erie, CO, US
Mick Johnson Work Experience Details
  • Transunion
    Director, Client And Partner Activation And Measurement Enablement
    Transunion
    Erie, Co, Us
  • Oracle
    Director, Client Support At Oracle Advertising
    Oracle Jul 2021 - Sep 2024
    Colorado, United States
    Dynamic, results-driven executive with over 15 years of experience leading operational and technical support services teams. Expertise in customer success, strategic planning, and process improvement, with a proven track record of implementing creative strategies at scale to enhance customer experience and operational efficiency. Adept at waste reduction, continuous improvement, and software development. Committed to building high-performing, cross-functional teams and developing strong leadership.Core Competencies:• Performance Analysis• Strategic Planning• Democratic and Transformative Leadership• Change Management• Business Analytics• Continuous Improvement• Project Management• Employee Development
  • Oracle
    Sr. Manager, Audience Delivery
    Oracle Dec 2019 - Jun 2021
    Colorado, United States
  • Oracle
    Manager, Fulfillment And Delivery
    Oracle 2015 - Nov 2019
    Greater Denver Area
  • Concentrix
    Associate Manager, Customer Experience Analytics
    Concentrix Dec 2011 - Oct 2015
    Greater Denver Region
  • Concentrix
    Business Consultant
    Concentrix Jul 2007 - Dec 2011
  • Concentrix
    Business Strategy Analyst
    Concentrix Jul 2005 - Jul 2007
  • Concentrix
    Operations Manager
    Concentrix Apr 2003 - Jul 2005
  • Finali Corporation
    Operations Manager
    Finali Corporation Apr 2001 - Apr 2003
  • Ymca Of The Rockies
    Office Manager
    Ymca Of The Rockies Apr 1998 - Apr 2001

Mick Johnson Skills

Crm Strategy Project Management Analytics Management Process Improvement Program Management Business Intelligence Business Analysis Leadership Call Centers Customer Experience Business Process Improvement Operations Management Performance Management Telecommunications Vendor Management Customer Service Business Strategy Team Management Management Consulting Business Development Product Management Outsourcing Customer Satisfaction Continuous Improvement Six Sigma Quality Assurance Customer Retention Market Research Cross Functional Team Leadership Business Process Customer Experience Management Customer Experience Analysis Customer Interaction Management Customer Insight Customer Experience Consulting

Mick Johnson Education Details

Frequently Asked Questions about Mick Johnson

What company does Mick Johnson work for?

Mick Johnson works for Transunion

What is Mick Johnson's role at the current company?

Mick Johnson's current role is Director, Client and Partner Activation and Measurement Enablement.

What is Mick Johnson's email address?

Mick Johnson's email address is mi****@****cle.com

What is Mick Johnson's direct phone number?

Mick Johnson's direct phone number is (800) 633*****

What schools did Mick Johnson attend?

Mick Johnson attended St. Cloud State University, Saint Cloud State University.

What are some of Mick Johnson's interests?

Mick Johnson has interest in Poverty Alleviation, Economic Empowerment.

What skills is Mick Johnson known for?

Mick Johnson has skills like Crm, Strategy, Project Management, Analytics, Management, Process Improvement, Program Management, Business Intelligence, Business Analysis, Leadership, Call Centers, Customer Experience.

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