Mick Johnson Email and Phone Number

Dynamic, results-driven operations leader with over 15 years of experience leading technical support and client enablement functions. I specialize in creating scalable, data-driven systems that enhance customer satisfaction, optimize workforce planning, and drive strategic growth. My career is built on transforming support and enablement teams to deliver efficient, high-quality experiences across global markets. I thrive in collaborative environments where cross-functional alignment and innovation are prioritized to exceed customer expectations. I hold certifications in project management, Six Sigma, and Scrum.Throughout my career, I’ve led projects that reduced operational costs, increased team productivity, and leveraged analytics to drive continuous improvement. My recent work at Oracle Advertising focused on refining end-to-end support strategies, reducing costs by $500K annually, and developing proactive issue-resolution systems that bolstered client satisfaction. I’m passionate about building high-performing teams, mentoring future leaders, and partnering across departments to deliver impactful results.