Mick Pletcher Email & Phone Number

Nashville, Tn, Us

Cleveland, Oh, Us

As a Desktop Endpoint Engineer, I specialize in optimizing user workflows and securing devices across our organization. My role focuses on managing and configuring desktops, laptops, and mobile devices to ensure seamless, secure, and efficient performance. Through expertise in endpoint management tools, OS deployment, patching, and troubleshooting, I work to maintain stability and improve user satisfaction.Key Responsibilities: • Endpoint Security: Implement and monitor endpoint security solutions to safeguard sensitive data, adhering to the latest compliance and cybersecurity standards. • Device Optimization: Ensure devices are configured for optimal performance, supporting user productivity and operational efficiency. • Automation and Scripting: Leverage automation and scripting to streamline tasks, from software deployment to updates, reducing manual workloads. • User Support: Provide responsive technical support, resolving issues to enhance user experience and maintain productivity.

New York, New York, Us

Deploying software and updates using configuration manager and Intune

This is a monthly podcast that reports the latest news and events on PowerShell.

Nashville, Tennessee, Us

Manage the deployment of all software and windows updates to both servers and desktops through the use of Configuration Manager. Monitor patching through Windows Updates for Business. Oversee the system build process for new machines through the use of Configuration Manager and MDT, with the recent addition of Intune Autopilot. Configure and manage all group policies and DSC configurations. Responsible for writing all PowerShell code across the department. Administer active directory. DarkTrace administrator monitoring for suspicious network activity. Carbon Black administrator monitoring endpoints for suspicious process activity. Assist with budget purchases. Key Contributions: * Deployed Office 2016 * Deployed Windows 10 * Manage MDT Built * Yearly in-place OS upgrades * Implemented Configuration Manager CMG * Wrote and implemented numerous PowerShell automation tools for both automation and security

This group gives IT professionals the opportunity to learn more about Powershell, address issues they might have with a script they are writing, and provide a median for discussions. We meet once a month.

Nashville, Tennessee, Us

Serve as an analyst and project manager in the Desktop Services Group. Research, recommend, and coordinate the selection, testing, deployment, installation, and implementation of desktop, laptops, and all related hardware, software, and peripherals. Perform complex diagnostics, repair, and upgrade functions. Analyze systems on an ongoing basis for optimal performance. Develop innovative, cost effective solutions and apply current and emerging technologies to both existing and new systems. Deploy and manage software and Operating Systems using SCCM 2012, along with SMS Installer,Powershell, and VBScript. Investigate and implement alternate system design approaches. Key Contributions:* Created a sysprep process that allows a HDD to be staged and delivered, greatly reducing the cost of shipping computers* Successfully managed and deployed Microsoft Office 2007 with concentrated end-user involvement* Created the first imaging process for rapid deployment of new machines* Reduced the build time for new machines from 3.5 hours to 25 minutes* Brought active setup knowledge to allow for HKCU configurations to all users when logging on* Created bootable Windows PE CD's and USB Flash drives for imaging machines with scripted setup menus* Scripted the editing process for modifying Windows PE disks* Upgraded deployment software from SMS 2003 to SCCM 2012* Currently analyzing the feasibility and performance of Microsoft App-V, which is currently slated to be implemented as of next year.* Performing initial analysis for readiness of the Windows 7 operating system* Bringing new troubleshoot techniques through the use of Windows PE disks containing troubleshooting software, while reporting the results to a shared network resource

Recruited to manage the enterprise-wide system network. Design and implement procedures to extend the life of older critical systems. Formulate and perform cost benefit analysis on all recommended strategies. Develop curricula and facilitate awareness training for store management and employees.Key Contributions:* Demonstrated the capacity to create and apply innovative automation batch scripts relieving both human interaction and error of reporting store sales to the home office* Conceived, wrote, and implemented new data integrity and recovery scripts that allow software reimages at the store level with no loss of data and same-day complete system replacements with limited data loss* Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support* Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications* Converted all stores from POTS to broadband* Envisioned and implemented an imaging lab allowing for rapid PC deployments* Formed custom Windows XP images allowing for unattended installation of the OS, all applications, and network configurations

Zurich, Ch

Senior associate in charge of taking escalated issues from first and second level tiers. Subject matter expert for the remote application to all tiers and development. Supervised the development of troubleshooting and automation applications. Administered training and assessment functions to employees. Provided mentoring and support functionality for first and second level tiers.Key Contributions:* Authored many scripts automating the configuration of Internet Explorer 6.0 to relieve user intervention and call center volume* Formulated and implemented troubleshooting scripts for gathering PC data to facilitate advanced troubleshooting of remote application user issues* Trained and mentored all tiers and development on the remote application* Rewrote the migration routine for transferring market data from J.C. Bradford to UBS systems

Bachelor Of Arts, Economics

Spanish

High School Diploma, Comprehensive Diploma