Mick Waite Ma, Cmgr Fcmi Email & Phone Number

United Kingdom

London Area, United Kingdom

Director Service Assurance at Colt Technologies, a global leader in telecommunications and IT solutions. I oversee the assurance of high-quality network and customer services, ensuring the reliability, performance and security of our network infrastructure. - Leading four teams covering network operations, customer assurance, professional services and service improvement. - Ensuring operational excellence, customer satisfaction and continuous innovation in a fast-paced, competitive industry. - Responsible for eighty-six technical specialists who provide end-to-end support and solutions for our customers across thirty-two countries and four continents.- Led cross-functional projects and initiatives to optimise network performance, reduce costs, improve service delivery and solve complex issues.- Developed and delivered training and career development plans for staff, increasing retention and engagement.- Played a key supporting role in merger, acquisition and divestiture activities, most recently the divestitures of Lumen Technologies LATAM business to Cirion and their EMEA business to Colt technologies.

London Docklands

Managed a team of forty technicians providing 24/7 network operations and customer support for Level 3's global services. Provided input and alignment to overall strategic, tactical plans. Collaborated and coordinated with other departments, supported account and sales teams, conducted business continuity planning and implemented cost saving initiatives (inc. headcount). Ensured compliance with SLAs, KPIs, policies and procedures.

My primary objectives were to provide surveillance, triage and fault diagnosis across multiple networks, products and technologies in order to minimise disruption and downtime, and to collaborate with my colleagues as an effective team. Role required ensuring the coordination of resources worldwide, managing and executing change, reporting, proactive performance management and achieving company objectives and metrics.

Master'S Degree, Leadership

Cmi Level 7 Diploma In Strategic Management And Leadership Practice, Leaderership

B.Sc.(Hons.), Physics With Electronics