Michael Coyle Email & Phone Number

County Dublin, Ireland

Technically assisting our IT partners develop, architect and deliver new cloud offerings

Naas

Hands on role with responsibility for proactively managing and maintaining key customers within a busy managed services environment.Work with the technical team to oversee and manage customer projects to a successful close.Help prepare and present technical proposals / quotations to existing customers for Novi solutions and services.Develop IT roadmaps and.

Dublin

Provide technical and sales assistance to IT Partners in key areas such as O365 and Azure.Assisting Sales teams within partners on Microsoft resources, programs and incentives to grow their customer and revenue base. Weekly presentation on Office 365 and Azure and communicating features & benefits to partners with distribution.Working closely with the.

Dublin

Manager of the Tech Link which is an onsite support centre for Microsoft employees with technical issues. I am also part of the Regional Support Management Team providing support to all buildings in Dublin in relation to the physical network infrastructureTraining of staff to work in the Tech Link Centre which also includes Interns and the work experience.

Ireland

Sole responsibility for the network in Ireland supporting Carillion's Irish operations over 4 sites and up to 100 end users. Call onsite if issues cannot be resolved remotelySupporting servers, desktops and peripherals across a mixed platform from NT 4 to Windows Server 2003 which included server builds.Upgrade of all Desktops and laptops to Windows XP and.

Manage the Desktop Support team and assisting the Systems Administrator on all major upgrades and changes to the network. Mainly supporting a Linux Architecture.Manage staff for Desktop Support and prioritise jobsPurchasing of all computer related Hardware and SoftwareResolving escalated issues from Desktop SupportMajor projects undertaken were to convert.

Providing technical support for the PLAN Australia's financial software package to all members in Australia and New Zealand by email and phone and desktop support for PLAN staff.; Configuring members networks or stand alone PCs to run PLAN Software. This involved issues such as firewalls, service packs and network types such as Windows 2000/2003, Terminal.

Working on specialised software designed in COBOL that connects to an Oracle database and supporting Aseriti customers and consultants with any queries they may have through email or phone supportContract position covering for a consultant who is helping implement a new system for an Aseriti customer. Retrieving data using UNIX and SQL commands. Other.

(20 hours per week) I worked with a sports Internet based trading company. I worked on the back end of a web site maintaining and updating the web site. I also answered calls from customers regarding the website and their account.

Ireland

Providing telephone support on a range of Microsoft products and services which included the new licensing structures.I worked in the very first department that dealt with IT Managers for small to medium companies. Microsoft introduced a new Licensing structure which we advised IT Managers on, which involved qualifying as a Microsoft Licensing Specialist.

As part of my course I spent 6 months work experience in IBM testing top of the range servers for defects and preparing for inspection. The servers (S390) were used in large corporate companies. I worked in a team environment to very strict deadlines and servers had to be completed at the end of each quarter. At the end I was offered a full time job but I.

B.Sc. Applied Computing, Networking

National Diploma, Computing; Network