Michael Coyle Email & Phone Number

County Dublin, Ireland

Technically assisting our IT partners develop, architect and deliver new cloud offerings

Naas

Hands on role with responsibility for proactively managing and maintaining key customers within a busy managed services environment.Work with the technical team to oversee and manage customer projects to a successful close.Help prepare and present technical proposals / quotations to existing customers for Novi solutions and services.Develop IT roadmaps and manage technical recommendations based on Novi standards across customers.Manage Vendor relationships

Dublin

Provide technical and sales assistance to IT Partners in key areas such as O365 and Azure.Assisting Sales teams within partners on Microsoft resources, programs and incentives to grow their customer and revenue base. Weekly presentation on Office 365 and Azure and communicating features & benefits to partners with distribution.Working closely with the technical teams within Partners on O365 covering all aspects. Advising on best practices tools available and how to speed up deployment.Assisting in training content that is made available and presenting the content e.g. PowerBi , One Drive for Business, Azure Backup, Azure Site RecoveryBuilding lasting relationships with over 60 partners through customer experience. For example, facilitating workshops within Microsoft with partner and customer, partner events. One of my partners won a Global award within Microsoft becoming only the second partner in Ireland to ever achieve this.Looking after escalations if issues arise

Dublin

Manager of the Tech Link which is an onsite support centre for Microsoft employees with technical issues. I am also part of the Regional Support Management Team providing support to all buildings in Dublin in relation to the physical network infrastructureTraining of staff to work in the Tech Link Centre which also includes Interns and the work experience provided.Manage Tech Link rota and call logging system.Setup, Configure and Support Microsoft's Smartphone range.Liaise with our Hardware partners in regards to product range and technical issuesIT Induction of Microsoft Employees each week which involves a 45 minute presentationImplementation of the Windows 7 and 8 rollout which involved workshops IT Support to the Official Data Centre opening in which I co-ordinated with internal and external parties to ensure the event ran smoothlyPatching servers, granting share access, network port management, replacing switches, user training and supporting events are some of the duties as part of the Regional Support Management team.

Ireland

Sole responsibility for the network in Ireland supporting Carillion's Irish operations over 4 sites and up to 100 end users. Call onsite if issues cannot be resolved remotelySupporting servers, desktops and peripherals across a mixed platform from NT 4 to Windows Server 2003 which included server builds.Upgrade of all Desktops and laptops to Windows XP and Office XPFollow up with HQ if problems are not site based and resolving in a timely manner.Data management due to the complexity of the site and operations.Communications room rewired and re structured

Manage the Desktop Support team and assisting the Systems Administrator on all major upgrades and changes to the network. Mainly supporting a Linux Architecture.Manage staff for Desktop Support and prioritise jobsPurchasing of all computer related Hardware and SoftwareResolving escalated issues from Desktop SupportMajor projects undertaken were to convert from Outlook Mail System to GroupWise, re-configuring of Communication room, Installing Sophos Anti Virus on Windows 2003, setting up the New Zealand Office and Profiles on a Linux Box. Monitoring emails and profiles on a continuous basisResponsible for PBX, adding users, managing hunt groups, voicemail, upgrading client and server software using Avaya Phone Manager

Providing technical support for the PLAN Australia's financial software package to all members in Australia and New Zealand by email and phone and desktop support for PLAN staff.; Configuring members networks or stand alone PCs to run PLAN Software. This involved issues such as firewalls, service packs and network types such as Windows 2000/2003, Terminal Services and Linux. Desktop Support included configuring email accounts, anti virus software issues, updating PCs and laptops and general desktop support queries.

Working on specialised software designed in COBOL that connects to an Oracle database and supporting Aseriti customers and consultants with any queries they may have through email or phone supportContract position covering for a consultant who is helping implement a new system for an Aseriti customer. Retrieving data using UNIX and SQL commands. Other duties included backing up of servers on a regular basis and Window NT Administrator support.

(20 hours per week) I worked with a sports Internet based trading company. I worked on the back end of a web site maintaining and updating the web site. I also answered calls from customers regarding the website and their account.

Ireland

Providing telephone support on a range of Microsoft products and services which included the new licensing structures.I worked in the very first department that dealt with IT Managers for small to medium companies. Microsoft introduced a new Licensing structure which we advised IT Managers on, which involved qualifying as a Microsoft Licensing Specialist This gave me a good background on Microsoft procedures and products before I moved to Technical Support. When the technical support department came online, we received calls from the general public on all of Microsoft's products. Specific training was obtained on all Microsoft product including Office 2000/XP, Windows 2000/XP and Server products. I was also involved in training new recruits on the different systems used.

As part of my course I spent 6 months work experience in IBM testing top of the range servers for defects and preparing for inspection. The servers (S390) were used in large corporate companies. I worked in a team environment to very strict deadlines and servers had to be completed at the end of each quarter. At the end I was offered a full time job but I declined to further my studies.

B.Sc. Applied Computing, Networking

National Diploma, Computing; Network