Michael Crow Email & Phone Number

Florida, United States

Tampa, Florida, United States

United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Provide Windows and Macintosh workstation support in a fast-paced environment to 500+ end users located in offices and remote utilizing GoToAssist and Desktop Central tools.
• Implemented and support MDT imaging system; creating, testing, and streamlining the imaging process.
• Build and update master images for Windows 7 and Windows 10 for use across the enterprise using Mac and PC. Rolled out and standardized Windows 10 to the organization.
• Create and manage Workstation images for Virtual Desktops and actively working to stabilize the environment for improved user experience.
• Configure and maintain access and accounts in Active Directory, Exchange/Office365, and other tool sets.
• Manage workstation patching and package deployments utilizing ManageEngine Desktop Central.

St. Petersburg, FL

• Provide superior technical support to 100+ producers, advisors, customer service representatives, and administrative staff and 10+ remote staff in a fast paced environment
• Perform troubleshooting to resolve issues on a variety of hardware and software problems
• Select hardware and configure equipment to meet end users’ needs
• Provided support to remote branches utilizing LogMeIn
• Manage desktops and laptops utilizing PDQ Deploy, PDQ Inventory, and WSUS to ensure all machines contain the most up-to-date security patches and 3rd party applications

St. Petersburg, FL

• Provide desktop support to 900+ end users located in the home office and bureaus
• Build, implement, and maintain Windows Images utilizing Microsoft Deployment Toolkit and Windows Server 2012 R2
• Assess and deploy software updates and maintenance utilizing Altiris.
• Assist with implementation for projects requiring new equipment and technical support
• Performed troubleshooting to resolve issues on a variety of hardware and software problems
• Deployed and configured machines for Microsoft Office 356 Pilot testing plan on a timely basis.

St. Petersburg, FL

• Provided technical support to 500+ engineers, developers, analysts, architects, and 300+ remote contractors in a fast paced environment
• Performed troubleshooting to resolve issues on a variety of hardware and software problems
• Selected hardware and configured equipment to meet end users’ needs
• Loaded and installed required software on PC’s and researched licensing information
• Installed software for remote users accessing a virtual environment
• Provided support to remote users (international and domestic), assisting users with login procedures to access the environment using XenDesktop

St. Petersburg, FL

• Provided technical support to branch advisors and staff
• Imaged PC’s using MDT Imaging tools and HP OEM Software
• Configured equipment for advisors’ use before shipping to branch
• Performed remote installs and configuration of PC’s upon arrival at the branch
• Analyzed data for the Workstation Services department to identify workload volumes
• Worked with the SharePoint focus group to develop a plan to migrate the department’s site to the newest version

• Provided technical support to 11 executive leaders
• Researched, selected, and installed equipment to meet the needs of a variety of ministries
• Implemented multiple network printers into current domain environment
• Setup and configured second wireless access point for use with church ministries
• Reconditioned computers for use in current environment
• Added computers to domain server and migrated data from one computer to another

Bachelor Of Applied Science (B.A.Sc.), Computer/Information Technology Administration And Management

Associates Of Science, Computer/Information Technology Administration And Management

Activities and Societies: Phi Theta Kappa

Education record

Activities and Societies: Northeast High School Student Government Association * Freshman Class Treasurer * Sophomore Class President.