Michael Crow Email & Phone Number

Florida, United States

Tampa, Florida, United States

United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

•Provide Windows and Macintosh workstation support in a fast-paced environment to 500+ end users located in offices and remote utilizing GoToAssist and Desktop Central tools.•Implemented and support MDT imaging system; creating, testing, and streamlining the imaging process.•Build and update master images for Windows 7 and Windows 10 for use across the enterprise using Mac and PC. Rolled out and standardized Windows 10 to the organization.•Create and manage Workstation images for Virtual Desktops and actively working to stabilize the environment for improved user experience.•Configure and maintain access and accounts in Active Directory, Exchange/Office365, and other tool sets.•Manage workstation patching and package deployments utilizing ManageEngine Desktop Central.•Create and modify GPO’s for management of Macintosh and Windows systems.•Evaluated, selected, and implemented Centrify Management and MacOS imaging solution for management of Macintosh machines.•Assist in acquisition and integration of workstation into the environment and assist users with the transition to ABILITY standardized workstation toolsets.•Document articles for troubleshooting and knowledge share for multiple categories•Manage and support physical and virtual workstation Endpoint Protection utilizing Symantec Endpoint Protection Manager and Trend Micro.

St. Petersburg, Fl

• Provide superior technical support to 100+ producers, advisors, customer service representatives, and administrative staff and 10+ remote staff in a fast paced environment• Perform troubleshooting to resolve issues on a variety of hardware and software problems• Select hardware and configure equipment to meet end users’ needs• Provided support to remote branches utilizing LogMeIn• Manage desktops and laptops utilizing PDQ Deploy, PDQ Inventory, and WSUS to ensure all machines contain the most up-to-date security patches and 3rd party applications

St. Petersburg, Fl

• Provide desktop support to 900+ end users located in the home office and bureaus• Build, implement, and maintain Windows Images utilizing Microsoft Deployment Toolkit and Windows Server 2012 R2• Assess and deploy software updates and maintenance utilizing Altiris.• Assist with implementation for projects requiring new equipment and technical support• Performed troubleshooting to resolve issues on a variety of hardware and software problems• Deployed and configured machines for Microsoft Office 356 Pilot testing plan on a timely basis.• Maintain, research, and assist with providing effective concepts for hardware and software implementation and corporate strategy alignment.• Created documentation for policies and procedures utilized for installations and configurations.

St. Petersburg, Fl

• Provided technical support to 500+ engineers, developers, analysts, architects, and 300+ remote contractors in a fast paced environment• Performed troubleshooting to resolve issues on a variety of hardware and software problems• Selected hardware and configured equipment to meet end users’ needs• Loaded and installed required software on PC’s and researched licensing information• Installed software for remote users accessing a virtual environment• Provided support to remote users (international and domestic), assisting users with login procedures to access the environment using XenDesktop• Reviewed user and contractor requests for system access, created technical requests, and coordinated work to the appropriate technical team• Performed software audits to ensure compliance to licensing agreements

St. Petersburg, Fl

• Provided technical support to branch advisors and staff• Imaged PC’s using MDT Imaging tools and HP OEM Software• Configured equipment for advisors’ use before shipping to branch• Performed remote installs and configuration of PC’s upon arrival at the branch• Analyzed data for the Workstation Services department to identify workload volumes• Worked with the SharePoint focus group to develop a plan to migrate the department’s site to the newest version• Assisted with Break/Fix incidents and requests working within a queue

• Provided technical support to 11 executive leaders• Researched, selected, and installed equipment to meet the needs of a variety of ministries• Implemented multiple network printers into current domain environment• Setup and configured second wireless access point for use with church ministries• Reconditioned computers for use in current environment• Added computers to domain server and migrated data from one computer to another• Recovered data off laptop with scrambled sectors using hard drive recovery software

Bachelor Of Applied Science (B.A.Sc.), Computer/Information Technology Administration And Management

Associates Of Science, Computer/Information Technology Administration And Management

Activities and Societies: Phi Theta Kappa

Education record

Activities and Societies: Northeast High School Student Government Association * Freshman Class Treasurer * Sophomore Class President.