Michael Tran Email & Phone Number

Melbourne, Victoria, Australia

• Generate daily report on the day’s social media conversations for distribution to ATO Exec
• Report on social mentions emerging throughout the day, particularly if it impacts decision to post proactive content
• Send out email alerts to internal clients on significant relevant social media mentions
• Create new monitors for internal clients as requested, and schedule reports
• Provide reporting on Federal budget, Senate estimates to ATO Exec and Parliamentary services.

Melbourne, Victoria, Australia

Processing COVID-19-disaster support payments for NSW, VIC and QLD as part of the APS Surge Reserve Workforce.

• Develop and manage advertising campaigns for the ATO and provide best practice strategic advice to internal stakeholders
• Coordinate advertising media buy, strategy and planning of ATO advertising campaigns with the Government’s master media agency
• Manage stakeholder relationships with the Government’s master media agency and internal stakeholders including the Creative services, Brand management, Social media, PR and Web analytics teams
• Monitor and optimise advertising performance to ensure it is meeting objectives and KPIs
• Ensure all advertising complies with ATO and Government guidelines
• Manage budget pacing and invoicing

• Liaise with external software vendors and creative agency to support the rollout of a $3M IT systems upgrade
• Write test scripts and test Microsoft Dynamics 365 with staff. Find, report and replicate software bugs
• Manage stakeholder relationships in an agile environment
• Develop project documentation and lead user acceptance testing activities

• Create SharePoint capability for the Digital communication and identity services branch
• Provide staff training on how to use SharePoint effectively and conduct user testing activities to inform decisions on how to best use the platform in the branch
• Provide support to the Assistant commissioner on how to reach staff through internal communication and staff engagement activities

• Bring a UX approach to help staff achieve their business goals
• Reinforce best practices to lead the design of a key internal collaboration channel
• Refine internal processes for communication staff
• Develop data-driven solutions to reflect the way staff work
• Provide mentoring and technical support and training to staff
• Promote innovation and investigate ways to do things better

• Lead the user research and testing of internal tools
• Co-design with staff to improve engagement in key communication channels
• Design internal collaboration processes
• Design and manage multiple business line internal communication channels
• Create communication material for Executives and Directors

• Facilitate user research and design activities
• Design communication material for the Assistant Commissioner
• Develop information architecture for the enterprise rollout of a collaboration platform

Melbourne, Australia

Melbourne, Australia

Bachelor Of Design (Multimedia Systems), Graphic Design

Advanced Diploma Of Computer Science