Chris Middaugh Email & Phone Number

Grand Rapids, MI

• Manage Accounts Receivable Team for the United States and oversee collection of over $100- $200 million monthly. Coach, mentor, and develop team members. Strategically improve and develop processes and procedures.
• Successfully implemented new collection software by collaborating with multiple departments globally to help improve the collections of customers and reducing write off.
• Created key performance indicators to measure the performance of individual employees while measuring overall department performance.
• Consistently high company employee engagement scores for 7 employees.

Greater Grand Rapids, Michigan Area

Responsible for collections of over $10 million monthly. Consistently provided excellent customer service to 1500+ customers. Additionally, highly focused on raising engagement within department. Coached peers to develop their professional communications skills. Collaborated with other learning advocates to help develop and maintain new hire training.