Chris Middaugh Email & Phone Number

Grand Rapids, Mi

Manage Accounts Receivable Team for the United States and oversee collection of over $100- $200 million monthly. Coach, mentor, and develop team members. Strategically improve and develop processes and procedures within Finance department. Collaborate with all Finance, Accounts Receivables, and Credit & Collection operations and teams. Collaborate on Global Projects, Mitigate Risk of Bad Debt, Improve Order to Cash Cycle, and ensure Accurate Billing. Prepare financial overview and analysis to Director and Regional manager of Order to Cash on monthly and quarterly results.• Successfully implemented new collection software by collaborating with multiple departments globally to help improve the collections of customers and reducing write off.• Created key performance indicators to measure the performance of individual employees while measuring overall department performance.• Consistently high company employee engagement scores for 7 employees.

Greater Grand Rapids, Michigan Area

Responsible for collections of over $10 million monthly. Consistently provided excellent customer service to 1500+ customers. Additionally, highly focused on raising engagement within department. Coached peers to develop their professional communications skills. Collaborated with other learning advocates to help develop and maintain new hire training material. Lead trainings related to onboarding and new processes/procedures for existing colleagues.