• Assisted US-based customers with product-related queries like account creation, purchase, refund, email change, etc.• Remotely connected to the customer's device to resolve the technical issues.• Maintained updated knowledge of company products and services to provide the best assistance.• Built a good rapport with customers during the conversation.• Managed the customer records with the help of CRM software.• Accurately documented the entire conversation and the troubleshooting steps for future reference.• Recommended products within customer budget. • Escalated the critical issues to the next-level team.• Attended Corporate Social Responsibility (CSR) activities.• Well-versed with windows computer applications.