- Managed a team of waiters and waitresses, ensuring excellent customer service and efficient table turnover.- Coordinated table assignments, handled customer complaints, and resolved issues promptly.- Trained new staff members on restaurant policies, menu knowledge, and service standards.- Ensured accurate order taking, food delivery, and payment processing.- Maintained a clean and organized dining area, adhering to health and safety standards.- Developed strong relationships with regular customers, increasing repeat business and loyalty.- Collaborated with the kitchen staff to ensure timely food preparation and delivery.- Handled cash handling, credit card transactions, and maintained a secure and accurate cash register.- Implemented upselling and suggestive selling techniques to increase average ticket size.

- Learned and followed restaurant policies, procedures, and service standards.- Assisted senior wait staff with table service, taking orders, and serving food and beverages.- Developed knowledge of menu items, ingredients, and preparation methods.- Practiced effective communication skills to provide excellent customer service.- Assisted with maintaining a clean and organized dining area, adhering to health and safety standards.- Supported colleagues during peak periods and special events.- Participated in training sessions to improve knowledge and skills.- Followed instructions from senior staff and management to ensure seamless service delivery.- Demonstrated a willingness to learn and take feedback to improve performance.