Midhun Kumar
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Midhun Kumar Email & Phone Number

PS Consultant at Genesys | Genesys Cloud CX Developer Certified at Genesys
Location: Bengaluru, Karnataka, India 4 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Genesys
Role
PS Consultant at Genesys | Genesys Cloud CX Developer Certified
Location
Bengaluru, Karnataka, India
Company size
6207 employees

Who is Midhun Kumar? Overview

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Quick answer

Midhun Kumar is listed as PS Consultant at Genesys | Genesys Cloud CX Developer Certified at Genesys, a company with 6207 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Midhun Kumar.

Midhun Kumar previously worked as PS Consultant at Genesys and Associate at Cognizant. Midhun Kumar holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Vaagdevi Institute Of Technology And Science.

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Email format at Genesys

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Genesys

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Profile bio

About Midhun Kumar

• 3 Years of Professional experience in implementing and maintaining contact centre, specializing in voice routing and reporting.• Proficient in developing high-level architecture call flow designs, configuring and testing extensive voice solutions.

Current workplace

Midhun Kumar's current company

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Genesys
Genesys
PS Consultant at Genesys | Genesys Cloud CX Developer Certified
daly city, california, united states
Website
genesys.com
Employees
6207
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4 roles

Midhun Kumar work experience

A career timeline built from the work history available for this profile.

Ps Consultant

Current
Genesys

Bengaluru, Karnataka, India

  • Set up and managed both Inbound and Outbound SMS Configuration using long codes.
  • Successfully configured Outbound Campaigns tailored to meet specific client requirements. This included setting up dialing strategies, managing contact list, rule sets and time zones
Jul 2024 - Present

Associate

Cognizant

Bengaluru, Karnataka, India

  • Experienced with CI/CD pipelines and ensuring smooth code deployment across a variety of environments.
  • Designed In-Queue call flows and Callbacks to manage customers in the queue.
  • Engaged in managing change request for configuration adjustments across multiple Lines of Business.
Jan 2024 - Jul 2024

Programmer Analyst

Cognizant

Bengaluru, Karnataka, India

  • Led end-to-end implementation of Genesys Cloud contact centre solution, streamlining customer engagement processes.
  • Successfully led the migration of on-premises contact centre solutions to Genesys Cloud improving efficiency and scalability.
  • Integrated Genesys Platform APIs and third-party APIs for call-centre operations.
  • Well-versed in Agile methodology for efficient project execution.
Nov 2022 - Dec 2023

Programmer Analyst Trainee

Cognizant

Bangalore Urban, Karnataka, India

Oct 2021 - Oct 2022
Team & coworkers

Colleagues at Genesys

Other employees you can reach at genesys.com. View company contacts for 6207 employees →

ZJ Zeus Jose Zepeda Zeus Jose Zepeda Colleague at Genesys Metro Manila, National Capital Region, Philippines, Philippines View → DS Danna Shirley Danna Shirley Colleague at Genesys Brownsburg, Indiana, United States, United States View → VL Vincent Lim Vincent Lim Colleague at Genesys Greater Sydney Area, Australia View → YH Yvette Harrington Yvette Harrington Colleague at Genesys San Francisco, California, United States, United States View → AC Alberto Camacho Ruiz Alberto Camacho Ruiz Colleague at Genesys Greater Madrid Metropolitan Area, Spain View → LB Luc Brouet Luc Brouet Colleague at Genesys Greater Paris Metropolitan Region, France View → SR Sandhya Rayan Sandhya Rayan Colleague at Genesys Erode, Tamil Nadu, India, India View → LP Lucas Pedro Riello Lucas Pedro Riello Colleague at Genesys São Paulo, São Paulo, Brazil, Brazil View → DO Dara O'Sullivan Dara O'Sullivan Colleague at Genesys San Francisco Bay Area, United States View → SM Sai Manoj Sai Manoj Colleague at Genesys Tiruchirappalli, Tamil Nadu, India, India View →
2 education records

Midhun Kumar education

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Vaagdevi Institute Of Technology And Science

Diploma, Electrical And Electronics Engineering

Government Polytechnic College, Proddatur
FAQ

Frequently asked questions about Midhun Kumar

Quick answers generated from the profile data available on this page.

What company does Midhun Kumar work for?

Midhun Kumar works for Genesys.

What is Midhun Kumar's role at Genesys?

Midhun Kumar is listed as PS Consultant at Genesys | Genesys Cloud CX Developer Certified at Genesys.

Where is Midhun Kumar based?

Midhun Kumar is based in Bengaluru, Karnataka, India while working with Genesys.

What companies has Midhun Kumar worked for?

Midhun Kumar has worked for Genesys and Cognizant.

Who are Midhun Kumar's colleagues at Genesys?

Midhun Kumar's colleagues at Genesys include Zeus Jose Zepeda, Danna Shirley, Vincent Lim, Yvette Harrington, and Alberto Camacho Ruiz.

How can I contact Midhun Kumar?

You can use AeroLeads to view verified contact signals for Midhun Kumar at Genesys, including work email, phone, and LinkedIn data when available.

What schools did Midhun Kumar attend?

Midhun Kumar holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Vaagdevi Institute Of Technology And Science.

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