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Midhun Kumar is listed as PS Consultant at Genesys | Genesys Cloud CX Developer Certified at Genesys, a with 6207 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Midhun Kumar.
Midhun Kumar previously worked as PS Consultant at Genesys and Associate at Cognizant. Midhun Kumar holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Vaagdevi Institute Of Technology And Science.
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• 3 Years of Professional experience in implementing and maintaining contact centre, specializing in voice routing and reporting.• Proficient in developing high-level architecture call flow designs, configuring and testing extensive voice solutions.
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Bengaluru, Karnataka, India
• Set up and managed both Inbound and Outbound SMS Configuration using long codes. • Successfully configured Outbound Campaigns tailored to meet specific client requirements. This included setting up dialing strategies, managing contact list, rule sets and time zones
Bengaluru, Karnataka, India
• Experienced with CI/CD pipelines and ensuring smooth code deployment across a variety of environments.• Designed In-Queue call flows and Callbacks to manage customers in the queue.• Engaged in managing change request for configuration adjustments across multiple Lines of Business.
Bengaluru, Karnataka, India
•Led end-to-end implementation of Genesys Cloud contact centre solution, streamlining customer engagement processes.• Successfully led the migration of on-premises contact centre solutions to Genesys Cloud improving efficiency and scalability.•Integrated Genesys Platform APIs and third-party APIs for call-centre operations.•Well-versed in Agile methodology for efficient project execution.
Other employees you can reach at genesys.com. View company contacts for 6207 employees →
Ma. Zara Abegail Santos
Colleague at GenesysCalabarzon, Philippines
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Eithar Elmahadi
Colleague at GenesysRiyadh, Saudi Arabia
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Njoud Cheikh Gharib Zada
Colleague at GenesysParis, Île-De-France, France
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Srinivaasan Govindarajan
Colleague at GenesysVellore, Tamil Nadu, India
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Ismael Jiménez
Colleague at GenesysGreater Madrid Metropolitan Area, Spain
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Ramu G
Colleague at GenesysHyderabad, Telangana, India
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Noelle Martin
Colleague at GenesysGreater Philadelphia, United States
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Santhosh Kumar Karthikeyan
Colleague at GenesysChennai, Tamil Nadu, India
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Jim Pesaturo
Colleague at GenesysGreater Boston, United States
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Ali Tabatabaei
Colleague at GenesysUnited States
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Quick answers generated from the profile data available on this page.
Midhun Kumar works for Genesys.
Midhun Kumar is listed as PS Consultant at Genesys | Genesys Cloud CX Developer Certified at Genesys.
Midhun Kumar is based in Bengaluru, Karnataka, India while working with Genesys.
Midhun Kumar has worked for Genesys and Cognizant.
Midhun Kumar's colleagues at Genesys include Ma. Zara Abegail Santos, Eithar Elmahadi, Njoud Cheikh Gharib Zada, Srinivaasan Govindarajan, and Ismael Jiménez.
You can use AeroLeads to view verified contact signals for Midhun Kumar at Genesys, including work email, phone, and LinkedIn data when available.
Midhun Kumar holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Vaagdevi Institute Of Technology And Science.
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