Michael Dunne

Michael Dunne Email and Phone Number

QA and QC Manager @ ENTRUST Solutions Group
Huntsville, AL, US
Michael Dunne's Location
Huntsville, Alabama, United States, United States
Michael Dunne's Contact Details

Michael Dunne work email

Michael Dunne personal email

About Michael Dunne

Throughout my career, I've accumulated extensive experience across various roles in both technical and communications disciplines. For example, compare my current role - in which I've worked alongside our utility clients for more than five years, winning millions of dollars in federal and state grant/loan funding to fuel their infrastructure projects - and another, that features more than a decade as a key member of the technical staff at a competitive local exchange company. Here, I excelled in broadband network concept testing, deployment support, and troubleshooting, leveraging my technical acumen to implement advanced telecommunications technologies and ensure high-performance services for customers across the Southeast.Other successful roles included: - Technical trainer; developed and delivered comprehensive training curricula, empowering both internal staff (technical, sales, customer care) and external clients to enhance their technical proficiency.- Technical writer; authored countless documents, e.g., product guides, user manuals, technical reports, and board presentations, all recognized for clarity and accuracy.- Freelance writer and editor; offering a range of services to clients across various genres, both fiction and non-fiction. - Published author; wrote, edited, and project managed three full-length illustrated children's books for a non-profit foundation devoted to pediatric cancer research.Continued success throughout such a diverse career demonstrates both skillset versatility (technical and creative communication, project management, client relations, etc.) and an entrepreneurial spirit coupled with the ability to manage multiple projects and deadlines while maintaining a strong commitment to client satisfaction.

Michael Dunne's Current Company Details
ENTRUST Solutions Group

Entrust Solutions Group

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QA and QC Manager
Huntsville, AL, US
Michael Dunne Work Experience Details
  • Entrust Solutions Group
    Qa And Qc Manager
    Entrust Solutions Group
    Huntsville, Al, Us
  • En Communications, A Sector Of Entrust Solutions Group
    Senior Manager, Funding And Regulatory Affairs
    En Communications, A Sector Of Entrust Solutions Group Sep 2019 - Present
    Huntsville, Alabama Area
    Working with ENTRUST clients to identify, align, and secure grants and other funding opportunities that help meet business goals and bring improved quality of life to the communities they serve.
  • Michael Dunne - Writes
    Freelance Writer, Author And Proofreader
    Michael Dunne - Writes Mar 2006 - Present
    Harvest, Al
    Freelance professional delivering technical and creative writing, editing, proofreading, and other professional services as requested to meet client needs. Experience designing, creating and publishing all types of technical documents including:Executive summaries, technology abstracts, equipment and network configuration guides, network diagrams, standard operating procedures (SOP), technical training curricula, and more. Deliverables include Word documents, PowerPoint presentations, Visio diagrams, PDF, CD-ROM and web-based products.Editing and proofreading services are available for both fiction and nonfiction works.
  • Adtran
    Channel Development Manager
    Adtran Jul 2011 - Sep 2019
    Huntsville, Alabama Area
    Operating in a centralized role in support of our North American field sales territory managers, I liaise across operational, technical and strategic teams, and ensure timely responses to customer issues, RFx activities and commercial needs. I work closely with our service provider channel partners and distribution teams to facilitate on-time delivery of stock and project-based materials.
  • Paetec
    Supervisor, Voice Translations
    Paetec Jul 2010 - Jun 2011
    Lead a team of telecom professionals who provisioned both TDM and VoIP services across T1 and xDSL media. Our organization built service configurations and switch translations across the network, from CPE to both TDM and packet-based class 5 switches. I also provided a real-time, senior technical support resource across the organization for CPE, DSLAM, ATM, Routing, Voice Gateway and Switching resources.
  • Cavalier Telephone
    Network Engineering - Switching Support
    Cavalier Telephone Sep 2007 - Sep 2010
    Pensacola, Florida Area
    Provided advanced technical support for a variety of packet voice gateways and other switching products, including our Metaswitch class 5 packet-based switches, Adtran TA900 IP business gateways, Adtran TA3000 and TA5000 access aggregators, and General Bandwidth G6, Jetstream, and Nuera GR-303 gateways.. I also provided advanced internal escalation support for switching, DSLAM and CPE issues.
  • Callis Communications
    Senior Field Technician
    Callis Communications Aug 2006 - Sep 2007
    Mobile, Al
    Provided soup-to-nuts installation and ongoing support for small to medium business telecom customers. Performed site surveys and installed cabling and other other infrastructure to support hosted VoIP PBX services, including Cisco routers and phones. Installed wireless LAN and WiFi equipment for customers; supported Callis' existing Glenayre paging infrastructure.
  • Network Telephone
    Corporate Technical Trainer
    Network Telephone Jan 2004 - Mar 2006
    Increased technical knowledge in both technical and non-technical groups through design, development and presentation of curricula covering basic telecommunications principles, Internet Protocol (TCP/IP), Asynchronous Transfer Mode (ATM) and other industry standards.Improved technical training effectiveness by updating curricula for voice gateways, digital subscriber line access multiplexers (DSLAM), customer premise equipment (CPE), integrated access devices (IAD) and switching equipment. Lowered technical training costs by designing, recording and delivering the first CD-ROM-based technical training programs.
  • Network Telephone
    Director, Field Operations
    Network Telephone Oct 2002 - Jan 2004
    Led sixty-two dispatch, field technician and management professionals in the scheduling, installation and repair of voice and data services. Reduced customer delivery intervals while improving technician production and installation quality.· Successfully managed a $4.5 million annual budget· Increased technician production from 1.89 to 2.78 tasks per day· Improved installation success rate from 74% to 84%
  • Network Telephone
    Technology Engineer
    Network Telephone Nov 1999 - Oct 2002
    Identified and selected infrastructure and test equipment for build-out and growth of our ATM-based Voice-over DSL (VoDSL) network. Met with vendors, negotiated pricing, tested equipment, authored white papers on technology and spoke at industry events. Reduced per-port customer acquisition costs by $200 through testing and deployment of the Adtran TA3000 DSLAM.
  • Glenayre Electronics
    Area Technical Manager
    Glenayre Electronics Jul 1995 - Oct 1999
    Supporting the Middle East and Africa, the technical services team provided complete support to our Sales staff and customers, including pre-sales system design, contract review and negotiation, installation, and post-sales customer support.Our team successfully installed and supported regional paging systems in the UAE, Saudi Arabia, Oman, Qatar, Lebanon, The Gambia, Tanzania and South Africa.Built and expanded the technical support team from zero to ten engineers in support of regional customer growth while helping the sales team win over $20 million in new carrier infrastructure business.

Michael Dunne Skills

Voip Telecommunications Ip Wireless Troubleshooting Switches Tcp/ip Networking Managed Services T1 Tdm Dsl Telephony Network Engineering Atm Networks Ethernet Network Design Broadband Cisco Technologies Unified Communications Wan Sip Lan Wan Cellular Communications Writing Blogging Internet Protocol Sip Trunking Network Security Sales Engineering Resume Writing Creative Writing Voice Over Ip Co Location Technical Writing Report Writing Session Initiation Protocol

Michael Dunne Education Details

Frequently Asked Questions about Michael Dunne

What company does Michael Dunne work for?

Michael Dunne works for Entrust Solutions Group

What is Michael Dunne's role at the current company?

Michael Dunne's current role is QA and QC Manager.

What is Michael Dunne's email address?

Michael Dunne's email address is md****@****ail.com

What schools did Michael Dunne attend?

Michael Dunne attended Admiral Farragut Academy, Columbia Southern University.

What skills is Michael Dunne known for?

Michael Dunne has skills like Voip, Telecommunications, Ip, Wireless, Troubleshooting, Switches, Tcp/ip, Networking, Managed Services, T1, Tdm, Dsl.

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