Michael Dunne Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama Area

Working with ENTRUST clients to identify, align, and secure grants and other funding opportunities that help meet business goals and bring improved quality of life to the communities they serve.

Harvest, Al

Freelance professional delivering technical and creative writing, editing, proofreading, and other professional services as requested to meet client needs. Experience designing, creating and publishing all types of technical documents including:Executive summaries, technology abstracts, equipment and network configuration guides, network diagrams, standard operating procedures (SOP), technical training curricula, and more. Deliverables include Word documents, PowerPoint presentations, Visio diagrams, PDF, CD-ROM and web-based products.Editing and proofreading services are available for both fiction and nonfiction works.

Huntsville, Alabama Area

Operating in a centralized role in support of our North American field sales territory managers, I liaise across operational, technical and strategic teams, and ensure timely responses to customer issues, RFx activities and commercial needs. I work closely with our service provider channel partners and distribution teams to facilitate on-time delivery of stock and project-based materials.

Lead a team of telecom professionals who provisioned both TDM and VoIP services across T1 and xDSL media. Our organization built service configurations and switch translations across the network, from CPE to both TDM and packet-based class 5 switches. I also provided a real-time, senior technical support resource across the organization for CPE, DSLAM, ATM, Routing, Voice Gateway and Switching resources.

Pensacola, Florida Area

Provided advanced technical support for a variety of packet voice gateways and other switching products, including our Metaswitch class 5 packet-based switches, Adtran TA900 IP business gateways, Adtran TA3000 and TA5000 access aggregators, and General Bandwidth G6, Jetstream, and Nuera GR-303 gateways.. I also provided advanced internal escalation support for switching, DSLAM and CPE issues.

Mobile, Al

Provided soup-to-nuts installation and ongoing support for small to medium business telecom customers. Performed site surveys and installed cabling and other other infrastructure to support hosted VoIP PBX services, including Cisco routers and phones. Installed wireless LAN and WiFi equipment for customers; supported Callis' existing Glenayre paging infrastructure.

Increased technical knowledge in both technical and non-technical groups through design, development and presentation of curricula covering basic telecommunications principles, Internet Protocol (TCP/IP), Asynchronous Transfer Mode (ATM) and other industry standards.Improved technical training effectiveness by updating curricula for voice gateways, digital subscriber line access multiplexers (DSLAM), customer premise equipment (CPE), integrated access devices (IAD) and switching equipment. Lowered technical training costs by designing, recording and delivering the first CD-ROM-based technical training programs.

Led sixty-two dispatch, field technician and management professionals in the scheduling, installation and repair of voice and data services. Reduced customer delivery intervals while improving technician production and installation quality.· Successfully managed a $4.5 million annual budget· Increased technician production from 1.89 to 2.78 tasks per day· Improved installation success rate from 74% to 84%

Identified and selected infrastructure and test equipment for build-out and growth of our ATM-based Voice-over DSL (VoDSL) network. Met with vendors, negotiated pricing, tested equipment, authored white papers on technology and spoke at industry events. Reduced per-port customer acquisition costs by $200 through testing and deployment of the Adtran TA3000 DSLAM.

Supporting the Middle East and Africa, the technical services team provided complete support to our Sales staff and customers, including pre-sales system design, contract review and negotiation, installation, and post-sales customer support.Our team successfully installed and supported regional paging systems in the UAE, Saudi Arabia, Oman, Qatar, Lebanon, The Gambia, Tanzania and South Africa.Built and expanded the technical support team from zero to ten engineers in support of regional customer growth while helping the sales team win over $20 million in new carrier infrastructure business.

Education record

Bs, Business Management