James Long Email & Phone Number

Boston, Ma, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

For the last 2 years, I’ve been working with one of the largest financial service companies in the world to help them build the security, governance and operating controls necessary to give them the confidence to run workloads on AWS at scale. I’ve been engaged with the customer onsite, working both strategically and tactically as necessary. • Advised the customer on Agile / DevOps practice while understanding their constraints. • Advised the customer on best practices for AWS service usage. • Developed a code-based migration pattern to improve application team’s migration velocity while also demonstrating security and architecture best practices. • Built foundational lambda security / governance / operating functions.➢ Automated creation of S3 endpoint policy to whitelist buckets owned by the account➢ Automated pushing of VPC subnet free ip address counts to CloudWatch to enable alerting➢ Automated aggregation of EBS metrics to CloudWatch. This allowed alerting of instance level bandwidth limits.➢ Created lambda custom resource to allow application teams to discover AWS account specific resource ids from within a CloudFormation template. Conducted many training sessions to improve AWS knowledge Professional Services North East region Consultant of the Year 2017Amazon "Bar Raiser"

Seattle, Wa, Us

• Primary technical point of contact for a portfolio of AWS enterprise customers. • Develop a deep understanding of each customer’s architecture, processes, and long term goals. • Function as their advocate within AWS when interfacing with Product and Service team• Compile and conduct quarterly business reviews of AWS service usage and support interactions with customer's leadership • Serve as an escalation point within the AWS support organization to ensure that all customer issues are resolved in a timely manner and with favorable results.

Waltham, Ma, Us

Accomplishments:• Significantly improved uptime for SaaS application over previous years (up from 99.8 in 2009 to 99.94 in 2010, 99.997 in 2011, 99.997 in 2012 and 99.998 in 2013). • Grew production VMware environment from 3 hosts and 20 virtual machines to 40+ hosts servers and 500+ virtual machines• Despite significant growth in the hosted environment; operating and capital expenditures remained relatively flat (less than 15% growth year over year). • Migrated SaaS environment from EMC VNX to EMC Isilon solution. This migration allowed the application to scale to over 100 terabytes of content• Improved monitoring and understanding of the hosted environments by installing Solarwinds Orion NPM / APM • Received 2011 President's award • Improved security posture and processes by implementing the following controls➢ Creating a policy framework ➢Streamlining responses to client security questionnaires➢Creating a centralized logging infrastructure➢ Implementing IPS / IDS➢ EU Safe HarborResponsibilities• Managing a team of twelve with responsibility for both the SaaS application's hosted environments and the corporate office.• Ensuring that the Saas environment is high performing, highly available and scalable.• IT Strategy and Execution• Vendor Management and Contract Negotiation• Budgeting and Cost Control• Discussing performance and security in support of Brainshark's sales force.• Implementing security requirements obtained through client interactions or industry best practices.

Foxboro, Ma, Us

• Early employee of start-up company; responsible for creating and implementing all information systems and practices• Designed a scalable, fault-tolerant infrastructure to maximize business continuity and uptime for the public-facing network and systems• Responsible for hiring and managing IT team.• Resident expert on networking and operations, providing knowledge and expertise to the development team• Defined and enforced standard operating environment and policies for all classes of servers• Designed and implemented VOIP system for interoffice communication• Deployed change management system, help desk and escalation processes and procedures• Provided system administration for all SDLC systems including source control, build system and documentation management system• Directed company relocation to new facilities. Designed network wiring and power layout. Acted as company liaison with general contractor and building management.• Performed threat assessment on external systems and made design recommendations to the development team

Amstelveen, Nl

• Directly responsible for company’s collocated data center.• Hired, supervised and mentored staff-level personnel• Designed, procured and installed web hosting infrastructure to support a major CRM project for a client.• Transitioned development environment to VMware• Migrated phone system from Verizon Centrex to MCI Advantage VOIP solution• Successfully passed external security audit for four consecutive years.• Expanded web hosting infrastructure to include ASP.NET and LAMP web farms (original infrastructure included only a ColdFusion web farm)• Migrated mail services from Exchange 2003 to RHEL / sendmail to provide more flexibility with mail routing.

Purchased, designed and installed redundant web infrastructure for highly available web application. Environment consisted of IIS web servers, load balancers, SSL accelerators and clustered Microsoft SQL servers.Selected collocation vendor, negotiated contract and migrated production environment.Responsible for collocation facility and local area network. Infrastructure projects included

Directly responsible for 1,000 node multi-site LAN/WAN environmentIntegrated network services for multiple acquisitions including configuring network hardware, establishing NT trust relationships and merging of mail servicesProvided instruction and support for Tier-1 personnel for all help desk issues ranging from PC hardware resolution to advanced software diagnostics and configurationMail Administrator for 400+ node Network, including multi-site Exchange Server configuration, cc:Mail to Exchange5.0 migrationOne of five in division of a 1,000 employees to receive Gold Award for outstanding dedication and performance

Boston, Ma, Us

Basic helpdesk tasks

Bachelor Of Science, Management Studies

High School, High School/Secondary Diplomas And Certificates