Miguel Ramirez Email & Phone Number

Naples, Florida, United States

Luxury Home Builder

Fort Myers, Florida Area

Assisting the owner of a new service company part time.

Fort Myers, Florida Area

Fort Myers, Florida Area

Pre-slab, renovations and service electrician

Fort Myers, Florida Area

- Service and installed impact windows, sliding glass panels and addressed client concerns.- Processed warranty claims and assisted in development of tracking software.- Developed a service system, processes, and method of communication that integrated service, sales, and operations.- Lead the service team efficiently and effectively, while scheduling and.

Fort Myers, Florida Area

- Master Keying Schema/Logic on Kwikset and Schlage keyways.- Smartkey troubleshooting/repair in the field and upon installation.- Holistic site security consulting.- Built and packaged complete residential and commercial lock systems.

Fort Myers, Florida Area

- Developed and executed software test plans to identify problems. - Scheduled out our IT services and administered software support.- Developed and managed over 20 websites (both static and Wordpress)- Managed clients relationally in the field and over the phone to win business- Coordinated and facilitated new client SW implementation and training

Greater Chicago Area

• Provided both administrative and sales support to top Account Managers within the company
• Maintained and extended the established relationships with customers within the corporate segment
• Enhanced the team with participation in various projects for other Account Managers within the Program

Greater Chicago Area

Southeast Region Corporate/Enterprise Account Manager- Acquired over 200 accounts totaling over $700k annual revenue.- Provided technical sales support to sales staff and their clients. - Pioneered vendor initiative that enhanced synergy between the vendor and CDW.- Lead communication strategy as a liaison to Hewlett-Packard, CDW’s largest partner.

Naples Florida

• Reported to the CEO and Director of IT
• Provided onsite network /telephony design and support to 13 sites throughout Florida
• Successfully integrated the Avaya, NEC, and Cisco telephone systems into a single platform minimizing down time in a live alarm monitoring call center
• Optimized call flows to improve customer response times increasing key industry indicator for company
• Designed and implemented call center key performance indicators
• Integrated exchange email with voicemail system prior to Unified Communication standards

Naples, Florida Area

• Marketed and aggressively acquired business in a targeted niche.
• Designed and built networks and telephony solutions for growing businesses
• Analyzed the business and implemented appropriate software for increased productivity
• Reviewed acquired companies network assets and determined the integration process
• Managed other engineers

Schaumburg IL

• RF site equipment portfolio manager as well as fixed wireless broadband portfolio manager
• Guided a number of new wireless products to market and channel
• Designed procedures that have since become a Motorola standard for fixed wireless data systems
• Supported and trained North American Motorola dealers on field issues involving RF and wireless data systems

Arlinton Heights IL

• Developed projects and test scenarios to measure the software and hardware performance of cellular base stations
• Drove the Underwriters Laboratory environmental compliance testing for the products
• Utilized JAVA and Perl to create efficient testing methods saving hundreds of hours per projects
• Interviewed prospective engineers, supervised, and mentored a number of engineers

Masters (Upon Completion Of Thesis), Electrical Engineering

Internships: Checkpoint Adelphia Security - Network Engineer (1999-2000) Advanced Aseptic Technologies - Computer & Network Support.

Bs, Electrical Engineering

Activities and Societies: Solar Rayce Car Fabricated Laser for Senior Design Project Volunteer: El Centro Por Los Trabajadores Math and.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Activities and Societies: Solar Rayce Car Project