Miguel Ramirez Email & Phone Number

System Administrator supporting the US Antarctic Program

Charleston, South Carolina, United States

• Assist instructor in conducting training for several in-demand IT certifications• Communicate with students to facilitate a smooth and successful learning environment• Troubleshoot any technical issues the students or instructor may be experiencing• Participate in networking and security related projects in order to increase infrastructure efficiency• Created a system for more efficient communication between students and support staff• Curated forms for payroll that were immediately picked up and utilized by the school• Successfully completed all assigned projects earlier than given deadlines• Received company recognition for contributions and given the opportunity to become an instructor for MOS content.

United States

• Perform life-saving interventions at point of contact in a combat environment• Ensure readiness by performing physical and mental health check-ups and treating injuries and illnesses accordingly when not in combat• Undergo regular on-going physical and job training to stay on top of job skills and abilities• Streamlined and automated inventory of unit medical supplies using macros and scripting.• August 2021 - 1 out of 50+ to be promoted to Specialist for exemplary service• May 2020 - 1 of 20 to be promoted early to PFC in basic training for exhibiting outstanding discipline and performance• Army Achievement Certificate recipient during AIT (initial training) for top class performance

Charleston, South Carolina, United States

• Provide Tier 3 support for infrastructure architecture deployed in the factory, manage test functionality for project requests, and determine the required images for factory devices.• Troubleshoot and develop solutions to dynamic and complex problems that may disrupt factory production quickly using technical knowledge and critical thinking skills.• Create, maintain, implement, and support various builds integral to various production environments using Windows Powershell, Python, Visual Basic, Batch, and HTML.• Examine current processes and use Lean Six Sigma Agile techniques to increase IT process efficiency throughout the factory.• Proactively reach out to stakeholders to verify out their requirements for the images for various applications, programs, and software.• Use continuous integration framework and follow-up with stakeholders to ensure expectations are being met, taking feedback, and adjusting course, redeploying/reimplementing as necessary.• Lead projects for deprecation of outdated machines and for development, integration, and maintenance of critical factory infrastructure.• Manage a team of 10 Tier 2 employees, delegating tasks to them and ensuring daily duties are performed to standard.• Provide new product training to Boeing team members as requested.

Summerville, South Carolina, United States

• Work out of a ticketing system and triage response priority based on criticality of issue and amount of time the ticket has been in the queue.• Lead a small team to troubleshoot and develop solutions for complex issues in interconnected systems.• Referred to procedures laid out by the county to stay in compliance with regulatory agencies including SC DHEC and HIPAA.• Conduct research and maintain up-to-date knowledge on user systems, networks, and cloud-based software to perform on the spot troubleshooting.• Work with Windows 10 device hardware and software, performing on-the-spot troubleshooting and escalating to the proper channels as necessary.• Received county recognition and was promoted to lead system technician within 6 months of employment.

Charleston, South Carolina, United States

• Promoted from crew to Assistant Manager in under a year of employment.• Supervised 20 employees in a high speed and high intensity environment• Minimized disruptions to operations and created a noticeable increase to business productivity by implementing technical, administrative, and digital controls.• Fostered loyalty in customers and employees by being personable and professional.• Received company acknowledgement for outstanding customer service. After moving from Charlotte to Charleston, was given my role as assistant manager immediately due to word of mouth from previous Store Manager.

Charlotte, North Carolina, United States

• Decreased company overhead by 25% by negotiating more favorable contract terms with vendors and clients.• Review of project plans and details in order to procure supply orders.• Process payroll, Accounts Payable and Accounts Receivable.• Ensuring of full project compliance with the client’s requirements, deadlinesand budget restraints, following project from initiation through completion.• Key Clients include Panera Bread, Olive Garden and Texas De Brazil

Associate'S Degree, Network Systems Management

It Career Start Program

Completed training and earned certifications for CompTIA A+, Network+, Security+, and Server+