Miguel Tavarez Email & Phone Number

Boston, Massachusetts, United States

•Responsible for restaurant opening inclusive of curating VIP invitations, local marketing, FOH employee hiring, and steps of service training•Oversee all local marketing outreach including establishing relationships with hotel and retail partners, supporting all charitable opportunities, and establishing and maintaining list of VIP customers•Maintain a strong floor presence to establish clear leadership, support seamless service, and resolve any guest grievances•Schedule FOH staff… Show more •Responsible for restaurant opening inclusive of curating VIP invitations, local marketing, FOH employee hiring, and steps of service training•Oversee all local marketing outreach including establishing relationships with hotel and retail partners, supporting all charitable opportunities, and establishing and maintaining list of VIP customers•Maintain a strong floor presence to establish clear leadership, support seamless service, and resolve any guest grievances•Schedule FOH staff through HotSchedules and manage time off requests and shift swaps in accordance with business levels •Perform monthly inventories of liquor, beer, and non-alcoholic products through Partender Show less

Boston, Massachusetts, United States

•Collaborate with management team to maintain “steps of service” and train all FOH personnel on company policies, customer service techniques, cleaning and side work, POS, safety standards, liquor laws, and sales•Directly oversee all quality of guest interactions, presentation, timing, and reservations during service by maintaining a strong and consistent floor presence•Ensure guest satisfaction and resolve all customer complaints through table touches and creating personalized… Show more •Collaborate with management team to maintain “steps of service” and train all FOH personnel on company policies, customer service techniques, cleaning and side work, POS, safety standards, liquor laws, and sales•Directly oversee all quality of guest interactions, presentation, timing, and reservations during service by maintaining a strong and consistent floor presence•Ensure guest satisfaction and resolve all customer complaints through table touches and creating personalized experiences •Conduct daily sales meetings to keep staff informed about menu changes, special reservations, product knowledge, and opportunities to increase sales •Maintain and control glassware, silverware, small ware supplies, staff uniforms, first aid supplies, office supplies, and linen by maintaining a tight inventory Show less

Boston, Massachusetts, United States

•Responsible for the day-to-day operations of all restaurant functions, ensuring efficient and effective running of shifts and events•Oversee the consistent maintenance and refinement of service to ensure compliance with Omni Hotels’ standard of guests care•Requisition beverage quantities by forecasting volume to achieve maximum profitability •Ensure positive guest service and respond to complaints to turn around dissatisfied guests into return guests•Review staffing levels to… Show more •Responsible for the day-to-day operations of all restaurant functions, ensuring efficient and effective running of shifts and events•Oversee the consistent maintenance and refinement of service to ensure compliance with Omni Hotels’ standard of guests care•Requisition beverage quantities by forecasting volume to achieve maximum profitability •Ensure positive guest service and respond to complaints to turn around dissatisfied guests into return guests•Review staffing levels to ensure guest service, operational needs, and financial objectives are met•Encourage and build mutual trust, respect, and cooperation amongst staff to ensure a safe and productive work environment Show less

Boston, Massachusetts, United States

•Manage the EverybodyFights sales cycle for three locations to sell memberships in order to meet individual sales goals •Lead pre-planning activities each month including strategic outreach to secure member referrals •Conduct sales calls and email exchanges with prospects who have visited EverybodyFights to sell agreements•Prospect new business and clients to see companies through the EverybodyFights corporate partnership process•Host in-club events and out of club workshops… Show more •Manage the EverybodyFights sales cycle for three locations to sell memberships in order to meet individual sales goals •Lead pre-planning activities each month including strategic outreach to secure member referrals •Conduct sales calls and email exchanges with prospects who have visited EverybodyFights to sell agreements•Prospect new business and clients to see companies through the EverybodyFights corporate partnership process•Host in-club events and out of club workshops for lead generation Show less

Boston, Massachusetts, United States

• Oversaw a portfolio of merchants and resolved payment issues to lower the company’s default rate • Corresponded regularly with customers to address any business difficulties due to the Covid-19 pandemic • Serviced accounts at an A+ level to reflect Forward Financing’s willingness to work with customers facing financial hardships• Identified issues and trends driving account delinquency and discussed with management and other internal teams• Maintained clear documentation of… Show more • Oversaw a portfolio of merchants and resolved payment issues to lower the company’s default rate • Corresponded regularly with customers to address any business difficulties due to the Covid-19 pandemic • Serviced accounts at an A+ level to reflect Forward Financing’s willingness to work with customers facing financial hardships• Identified issues and trends driving account delinquency and discussed with management and other internal teams• Maintained clear documentation of all correspondence and activity Show less

Greater Boston Area

• Managed a nationwide partner portfolio of 30 Independent Sales Organizations to ensure maximum profit share • Analyzed partner submission and funding data to make recommendations on operations, marketing, and merchant relationships• Conducted in person partner visits to enhance strategic relationships and ensure performance levels• Responded to partner questions and objections in order to maintain and grow key relationships • Collaborated with Under Writers to review… Show more • Managed a nationwide partner portfolio of 30 Independent Sales Organizations to ensure maximum profit share • Analyzed partner submission and funding data to make recommendations on operations, marketing, and merchant relationships• Conducted in person partner visits to enhance strategic relationships and ensure performance levels• Responded to partner questions and objections in order to maintain and grow key relationships • Collaborated with Under Writers to review merchant submissions and establish funding amounts and payback probability Show less

Greater Boston Area

• Oversaw the global travel programs for ten national and multinational companies to ensure program efficiency • Analyzed global travel data in order to make recommendations on program budgets, savings, and vendor partnerships • Leveraged program spends in order to negotiate corporate rates for clients with airlines, hotels, and car rental companies • Managed the implementation process for clients in new countries around the world• Negotiated the contract extensions of four… Show more • Oversaw the global travel programs for ten national and multinational companies to ensure program efficiency • Analyzed global travel data in order to make recommendations on program budgets, savings, and vendor partnerships • Leveraged program spends in order to negotiate corporate rates for clients with airlines, hotels, and car rental companies • Managed the implementation process for clients in new countries around the world• Negotiated the contract extensions of four clients which combined were worth over 6 million dollars Show less

Greater Boston Area

• Generated new profit and revenue lines for Fit Factory through corporate memberships and in club advertising• Developed, negotiated, and maintained vendor relationships and strategic partnerships • Collaborated with Marketing Manager to create, execute, and evaluate marketing programs monthly and quarterly• Sought out opportunities to drive sales and grow brand recognition through networking with local businesses• Developed a corporate… Show more • Generated new profit and revenue lines for Fit Factory through corporate memberships and in club advertising• Developed, negotiated, and maintained vendor relationships and strategic partnerships • Collaborated with Marketing Manager to create, execute, and evaluate marketing programs monthly and quarterly• Sought out opportunities to drive sales and grow brand recognition through networking with local businesses• Developed a corporate charitable strategy with key organizations and Chambers of Commerce Show less

Greater Boston Area

• Managed a client list of over 25 accounts, both local and national, to ensure continued client satisfaction• Created and delivered presentations tailored to individual needs • Negotiated deals for marketing campaigns with clients• Monitored and tracked campaigns to determine effectiveness and determined necessary adjustments• Aggressively prospected new business to specifically target marketing needs from first contact

Greater Boston Area

• Planned and coordinated events ranging from private corporate functions, movie and album release parties, fundraisers, small business grand openings, and nightclub promotions• Presented and negotiated partnerships with owners of venues for all events • Developed eye catching social media campaigns for all promotions• Created working relationships with nightclub owners, booking agents, assistants, and managers of talent • Managed a staff of 10 people… Show more • Planned and coordinated events ranging from private corporate functions, movie and album release parties, fundraisers, small business grand openings, and nightclub promotions• Presented and negotiated partnerships with owners of venues for all events • Developed eye catching social media campaigns for all promotions• Created working relationships with nightclub owners, booking agents, assistants, and managers of talent • Managed a staff of 10 people inclusive of hiring, setting job performance expectations, and conducting performance reviews Selected Achievements:• Named Boston Nightlife Awards Promotional Group of the year in 2012• Selected to plan the grand openings of five major nightlife venues in Boston Show less

Greater Boston Area

Clearchannel, Boston, MA • Created social media campaigns for major station promotions and concerts • Managed events ranging from advertiser on site activations to large concerts • Wrote and produced commercial copy for advertisers • Developed original content for website including authoring blogs and webisodes in order to drive web trafficSelected Achievements: • Chosen to manage KISS 108’s KISS Concert and Jingle Ball concerts and JAM’N 94.5’s Summer Jam… Show more Clearchannel, Boston, MA • Created social media campaigns for major station promotions and concerts • Managed events ranging from advertiser on site activations to large concerts • Wrote and produced commercial copy for advertisers • Developed original content for website including authoring blogs and webisodes in order to drive web trafficSelected Achievements: • Chosen to manage KISS 108’s KISS Concert and Jingle Ball concerts and JAM’N 94.5’s Summer Jam and Monster Jam shows from 2006-2009• Online webisode series became biggest draw on JAMN 94.5’s website and generated major revenue Show less