Miguel A Valdes Jr Email & Phone Number

Miami, Florida, United States

• Serves as the East Coast branch process, improvement and operational lead. Fields customerissues escalated from database specialists. Liaises with building managers, real estateagents, and marketing department to increase overall productivity.• Product training lead for realtor on-boarding process. Train off-shore shared servicesteam to simplify workflow.• Serves as deputy to the Regional Manager for the East Coast branch operations. Formulatestrategy for new framework in support of company restructuring.• Contributed to the implementation of new customer engagement strategies and servicesduring the COVID-19 pandemic.

Miami, Florida, United States

• Prospects and inputs property availability and pricing data from over 200 propertymanagement companies and private homeowners throughout Miami-Dade, Broward,Palm Beach, Tampa, and Atlanta metropolitan areas for use by real estate professionals.• Promotes company services to potential real estate professionals and propertymanagement companies at industry trade shows and professional association meetings.• Developed and manages workflow productivity process which led to greaterorganization, collaboration, and efficiency across teams and upward to management.• Manages quality assurance for information entered into company database by systemusers. Developed new employee training manual and facilitates training during on- boarding process.

Florida International Universoty

• Organize, count and store inventory; maintain and clean storefront and back areas.• Greet and assist customers with orders; work register and carefully handle money.

Miami/Fort Lauderdale Area

• Spearheaded a community service project to help those affected by Hurricane Irma in Immokalee, FL.• Consulted alongside other E-Board members to host trainings, community service events and meetings.• Hosted gala to raise awareness for social issues involving people around the world.

Miami/Fort Lauderdale Area

• Published “Embrace Our International Identity” survey to help give students a safe place to voice concerns pertaining to one’s own identity.• Met with multiple minority organizations to gauge how SGA could help address difficult but important issues.• Coordinated “A Light in the Closest”, a project dealing with LGBTQ and homelessness, alongside Student VP.

Miami, Florida

• Led small group sessions, presented educational sessions, and exemplified what it means to be an FIU panther.• Led large groups of students during activities and team builders about FIU’s traditions and community.• Collaborated with team of over forty facilitators to organize activities; fundraised over $12,000 for scholarships to assist those who could not afford Panther Camp.• Attended multiple leadership conferences to enhance personal qualities; presented at student orientations.

Bachelor Of Business Administration In Finance, A

Activities and Societies: Beta Alpha Psi Honor Society

Associate Of Arts (Aa), Accounting

High School Diploma, Culinary Arts/Chef Training