Miguel Blanco Email & Phone Number

Miami, Florida, Estados Unidos

• Bilingual service manager of the IT support team. (English and Spanish)• Technical support of the applications.• Business rules analyst from legacy code to identify the scenarios.• Creation of the database projects to versioned on the VSTS repository with GIT, also the Classic ASP and legacy projects.• QA activities related to the test cases creation and execution.• Creation of technical documentation for the legacy apps.• Creation of the MSSQL server scripts to update information and update the DB objects.• End user operative support.

Chicago

• Bilingual service manager of the IT support team. (English and Spanish)• Definition the statement of work documentation on contract level.• Service level definition of the IT support team, responsibilities and out of scope activities.• KPIs and SLAs accomplishment for the tickets received.• Scrum methodology to remove the DEV stoppers to complete the histories and tasks during the sprint.• Organize the agenda for the SCRUM ceremonies.• Owner of the daily, planning, grooming, retrospective and demo sessions.• Review with the product owner the priorities and the backlog activities.• Keep track of each risk for the sprint.• Document the minutes during the ceremonies. • Technical .NET assessment via SonarQube in the apps to check the sanity.• Technical leader for the Mexican nearshore team from the United States.• Technical business analyst of the business rules from the C# code to creating the documents and diagrams of the process.• Upgrade the apps to .net framework 4.8 from previous versions. • Integration of the new functionality and maintenance of the code in different elements such as ETL(SSIS), WCF, ASPX web pages, reports, and database objects.• Code reviewer and administrator for 25+ apps on SVN repository.• Deployer of code solutions in the DEV environment creating packages and branches.• Creation of technical documentation related to code changes and issues with the RCA.• Creation of the MSSQL server scripts to update information and apply the data code review to update the new DB objects.• End user operative support.

Monterrey Area, Mexico

• Responsible for the project with a team of 14 members.• Business rules analyst from legacy C# code application for US carriers.• Code reviewer and administrator for 25+ apps on SVN.• Creation of the documentation with the business rules to show the presentation with the end users.• Identify the critical points on code to integrate a new American and Canadian carrier.• Coordinate the integration of the new functionality in different elements such as ETL, WCF, ASPX web pages, reports, and database objects.• Technical leader role and technical business analyst to resolve the concerns.• Meeting with the product owner to discuss the sprints, histories, and tasks.• Meeting with the DEV and QA teams to follow up the histories and remove the stoppers.• Organize the agenda for the SCRUM ceremonies.• Owner of the daily, planning, grooming, retrospective and demo sessions.• Meeting with the managers and end users to show the demo products by each sprint.

Monterrey, Nuevo León, México

• Review with the client the ticket prioritizations.• Provide the user training to use the app for the admin role (Europe, Asia, Latin America).• Creation of technical documentation for the production launch of the platform.• Mediator between service providers (mail, host, banks) and client.• Creation of reports on the reception metrics of emails sent from the platform.• Creation of MSSQL server Script for information maintenance and update the database objects.• Maintenance of C# microservices and mobile applications (ionic).• Operational support to the end user.

Monterrey Area, Mexico

• Software developer and maintenance of different applications for Business Laboratory.• Review with the project manager the tickets, escalation, and project planning.• Design and build applications for different web architectures such as: JSP, Classic ASP, ASPX (C#) and MVC. • Maintenance support of C# and Visual basic web applications• Created technical documentation: Design document, Integration document, Interface design document, Test script document. • Updating the look and feel for legacies apps to integrate bootstrap controls.• Migration of the Microsoft Access database to Oracle.• Oracle Database supports database objects.• Upgrade the old Telerik controls to the last version.

Monterrey Area, Mexico

• Owner of the “Sistema de Gestión de Insumos” (WEB, Touch, Drag & Drop) to consume the painter in the production lines.• SQL Developer to create the new stored procedures, views, tables, index, functions.• Create the SQL scripts to update Information.• Support maintenance to laboratory process to fix databases issues.• Creation of the Web Services to send and receive Information between SAP and MSSQL server.• Involved in the IT laboratory processes, mechanical and chemical steel test.• Deployer of the code solutions to DEV until production environment.• Training of the end users to new functionalities.• On call service 24/7.• Support of Web applications on ASPX and MVC.

Santa Catarina, Nuevo León, México

• Owner of the desktop app to schedule the thermic treatment to metallurgy process.• Full stack software developer to new C# and visual basic applications to desktop and web. • Maintenance of the legacy applications on Visual Basic 6, .NET C# and Visual Basic.• SQL Developer to create new stored procedures, views, tables, index, and functions.• Deployer of the code solutions to DEV until production environment. • QA activities related to create the test cases and executions with the evidence.• Operational support to the end user.

Monterrey, Nuevo León, México

• Full stack C# web developer oriented to banking business (back and front).• SQL Developer to create new stored procedures, views, tables, index, and functions.• Creation of technical design documents to integrate the new functionality.• Apply changes on legacy application to be enhancement with the best practices recommended by Microsoft to C#, VB.Net y MSSQL server.• Create a voice project using the Genesys Voice Platform commutators.• Create IT documentation related to the CMMI level 2 Process.• Generation of functional evidence to unit testing matrix. • Maintenance to legacy applications and created new projects.