• Provide support for administrative tasks like preparing and running payroll, keeping track of bills and invoices, filing and processing payments of sales tax, etc.• Register daily transactions in the client's bank accounts and credit cards and keep track of accounts payable and receivable in order to reconcile the books using bank statements.• Generate financial reports like the balance sheet, profit and loss, cashflow, etc.

• Lead a team of up to 6 guest services agents to provide guests and customers the best help according to Marriott's specific standards.• Supervised and audited the influx of inbound and outbound calls from the phone central, as well as the costs and maintenance of the hardware.• Created strategies to maximize the guest satisfaction for the property as a whole, resulting in an increase in the Guest Satisfaction Survey results for Marriott's loyalty program members in the months of August and September 2019.

• Work with a team of guest services agents to provide personalized help to guests, including: taking room service orders, room amenities requests, among others.

• Lead a team of profiling agents tasked with contacting and extracting technical information from SMEs located all over the Caribbean and North America in order to update the client's databases and offer them tailored computing solutions