Jewelry & Watches, Handbags & Accessories, Pandora, Sunglass Hut, Café @ Macy’s, and Customer Experience Colleagues (CXC’s)Maximized and exceeded sales plan consistently through daily communication and recognition to sales colleaguesEmphasized the importance of offering an elevated service experience for every clientReviewed colleague sales data individually to motivate them to achieve the next sales tierAnalyzed sales trends within the department to ensure proper exposure of each brand andcategoryCommunicated information from buyers, vendors, and planners on product knowledge andmerchandise presentation to the sales colleagues

Jewelry & Watches, Furniture & Mattresses, and Customer Experience Colleagues (CXC’s)Reviewed metrics with colleagues on a daily, weekly, monthly, and quarterly basis to roadmap their growth potential within and beyond their current rolePlanned, communicated, and executed all upcoming events in order to exceed sales planMaintained visual and presentation standards throughout the store

Women’s Ready to Wear, Men’s Apparel, Intimate Apparel, and Handbags & AccessoriesCoached and developed colleagues daily, in order for them to be the best in their roleAnalyzed sales reports weekly and present findings to store leadership, and provide solutions toincrease salesEnsured colleagues are scheduled appropriately and strategically throughout the store to bestservice the customer

Ensured all new colleagues were properly onboardedPartnered with other store leaders in driving metrics on the selling floorMaintained the stores’ on hand money supply

Promoted a strong team culture, in order to further enhance customer experienceMotivated and recognized the sales colleagues on a regular basis in order to drive engagement Generated enthusiasm and awareness to promote sale events

Promoted a strong team culture, in order to further enhance customer experienceMotivated and recognized the sales colleagues on a regular basis in order to drive engagementGenerated enthusiasm and awareness to promote sale events

Assisted in driving metrics in the departmentActively coached colleagues to offer an elevated customer experienceMaintained all visual guidelines and standards

Offerred elevated customer service and knowledgeFacilitated training with fellow colleagues on product knowledge and selling tipsAchieved sales plan in Tech Watch sales

Offered elevated customer serviceBuilt and maintained a client listUtilized product knowledge training in order to increase sales