Miguel Ángel Hernández Rivera Email & Phone Number

The Hague, Zh, Nl

The Hague, South Holland, Netherlands

As a driving force behind OCHA's digital transformation, I am shaping and executing digital strategies, establishing a robust digital governance framework, and overseeing the organization's digital landscape. I lead high-impact projects, including ReliefWeb and innovative pilots, and provide support to both internal and external clients. I bring expertise in digital solutions to enhance operational efficiency and meet communication needs. I am leading AI advancements through collaborations and facilitating internal initiatives for automatic content tagging, content summarization, and a conversational bot.As the product manager of ReliefWeb, I ensure the platform functions optimally and is adjusted to cover the latest humanitarian crises. I act as a bridge between development and editorial teams, fostering partnerships with other public, private, NGOs, and academic organizations. My role is crucial in maintaining the platform's relevance and effectiveness in the face of evolving global challenges.Actively responding to global crises, I am currently deployed to regions hit by natural disasters, including the Philippines during Typhoon Rai in 2022 and Malawi for Cyclone Freddy in 2023. My mission involves nurturing data communities, coordinating information management activities, and ensuring smooth data flows. I am also committed to implementing digital solutions on the ground, with a strong emphasis on capacity-building initiatives to empower local teams.Throughout my career, I have been a strong advocate for diversity, believing that diverse perspectives enrich our understanding and solutions to complex humanitarian issues.

Caracas, Federal District, Venezuela

I led the Information Management Unit, providing strategic advisory support to senior leadership on technological innovations and robust data management standards. I monitored complex emergencies, focusing on migratory flows, and led a mobilization working group that tracked and reported on Venezuelan migration. I fostered partnerships and collaboration through the Information Management Working Group and inter-sectoral coordination, resulting in high-quality publications and products. I also conducted a comprehensive training program on information management for partners, empowering them with the knowledge and skills to effectively manage and utilize information in their operations. I advocated for diversity and promoted inclusive practices within our operations and partnerships.

Nueva York Y Alrededores, Estados Unidos

In my role as the Product Manager of ReliefWeb, one of my significant achievements was the comprehensive revamping of ReliefWeb, where I established the foundation for a corporate common design. I successfully increased the user base of ReliefWeb from 650,000 users in March 2016 to 1.4 million users in June 2020, demonstrating my strategic ability to raise awareness about humanitarian situations. I also led a pilot project that utilized Machine Learning techniques for the automatic tagging of ReliefWeb content, showcasing my commitment to innovation and efficiency.I significantly influenced OCHA’s digital strategy by providing insights into emerging technologies and indicators to senior management. I analyzed usage information for OCHA’s digital platforms, ensuring they effectively supported humanitarian efforts and were fit for purpose.My experience extends to field deployments as an Information Management Officer (IMO) to Mozambique in 2019 and Nigeria in 2017. These deployments allowed me to contribute to partnerships, coordination, and data flows in information management. Throughout my career, I have been a strong advocate for diversity, believing that diverse perspectives enrich our understanding and solutions to complex humanitarian issues.

Chile

As the driving force behind a multidisciplinary team, I orchestrated the comprehensive overhaul of ECLAC’s corporate website, with a keen focus on the Latin America and the Caribbean (LAC) region. My leadership spanned the entire process, from the initial conceptualization to securing approval from senior leadership. I fostered consensus among stakeholders and users to align with organizational objectives, with a particular emphasis on the LAC region’s audience and programs. I championed the implementation of a continuous delivery framework, leveraging agile development processes, tools, and infrastructure. My management ensured the punctual delivery of top-tier outcomes. A meticulous audit of the corporate website allowed me to pinpoint issues related to consistency, corporate image, and usability. This assessment served as the foundation for a strategic plan aimed at enhancing the site’s performance. The successful implementation of this plan, in partnership with a diverse group of stakeholders, resulted in a successful overhaul of the corporate website, further cementing my role in the organization’s digital transformation.In addition to the website overhaul, I orchestrated the construction of the corporate intranet, offering vital training and support to users. Concurrently, I ensured the smooth operation and alignment of existing applications with our organizational goals.

Madrid Y Alrededores, España

At the Spanish Institute of Public Administration, I was at the helm of several digital transformation initiatives. This included a complete overhaul of the corporate website, the digitization of publications, and a modernization of the library system. I also crafted the Institute’s initial social media strategy, introducing an innovative framework for digital performance measurement.In my role at the New Technologies Division at the Ministry of Justice, I was the driving force behind a pilot project aimed at boosting efficiency in Spain’s legal processes. This project centered on the digitization of legal workflows from unstructured data, which ultimately led to the legislative definition of the judicial digital record and the actual digitalization of judicial processes. I also oversaw the implementation of two intranets and a collaborative forum for judicial staff, managing both personnel and contractors.On the international stage, I represented Spain in European technology justice forums. My efforts in these forums led to the successful fostering of cross-data collaboration, culminating in the creation of ECRIS, a joint project focused on the exchange of criminal records.

At the International Cooperation Division of the Ministry of Education, I harnessed the power of data to transform HR processes. I revitalized the database for overseas staff, ensuring seamless operations and meticulous staff tracking. Simultaneously, I amplified the accessibility and usability of a multilingual Content Management System utilized by Spanish education entities abroad. My role extended to providing technical guidance and swiftly resolving issues, thereby boosting user satisfaction.Transitioning to the Ministry of Public Administration’s Human Resources (HR) department, I championed the development of an Oracle data warehouse. Collaborating with HR specialists, I crafted a user-friendly model, integrated ETL and migration processes, and optimized data sources for enhanced interoperability. This strategic initiative drastically reduced data access time for senior managers from days to mere minutes and bolstered data sharing. The result was a streamlined operation and an environment conducive to efficient analysis.

In a dynamic banking environment, I served as a key player in promoting data-driven decision-making within the Corporate Clients Division. Working closely with top-tier management, I handled complex datasets, identified crucial data sources, and established robust data migration processes.My technical skills were highlighted as I designed a data warehouse model in Oracle and developed efficient dashboards using Java, JavaScript, and Microstrategy technologies. Beyond the technical aspects, I prioritized knowledge sharing by producing comprehensive technical documentation, which facilitated effective collaboration within the team. This role demonstrated my ability to combine analytical skills with technological expertise, all while fostering a culture of knowledge sharing.

Data warehouse sIn a transformative role as a Business Intelligence Consultant, I championed the design and execution of an innovative data warehouse model within an Oracle database. This strategic initiative was targeted at producing financial reports for a regional bank, achieving a dramatic reduction in report generation time from multiple days to mere minutes.My approach was client-centric, engaging with clients to decipher their data needs. The design of the data warehouse model was tailored to these needs, and I introduced automated migration processes to boost the efficiency and precision of data analysis.Leveraging the MicroStrategy Business Intelligence tool, I crafted insightful reports that added value to the decision-making process. Beyond my technical contributions, I created comprehensive training materials and facilitated workshops, aiming to elevate the user experience with data tools and processes, thereby fostering a data-driven culture within the organization.pecialist for Banking sector

I played a pivotal role in projects that led to the establishment of data warehouses and dashboards for various departments within the Regional Government of Madrid. This significantly enhanced data quality and streamlined decision-making processes.I was instrumental in defining and creating data warehouse models on Oracle databases, developing data transformation processes, and generating comprehensive documentation. These efforts were key in ensuring data integrity and facilitating efficient data analysis.Beyond my data-centric responsibilities, I contributed to the development of new features for the Intranet of a pharmaceutical company, further expanding my technical expertise.In an effort to foster a collaborative and knowledge-sharing environment, I trained colleagues on Java and JSP. This initiative significantly enhanced the team’s proficiency in developing web applications, thereby boosting overall productivity and project outcomes.

I undertook extensive research and leveraged my technical expertise to design and develop a Personal Assistant tool. This tool was built using Java and Machine Learning techniques, showcasing my ability to apply advanced technologies in practical applications.The tool was designed to answer questions in Spanish against a predefined knowledge model, demonstrating my skills in multilingual programming and knowledge modeling.Furthermore, I applied natural language processing techniques, a testament to my proficiency in leveraging AI for language-based tasks. This experience not only honed my technical skills but also deepened my understanding of how AI can be used to enhance communication and information retrieval.

Master Of Public Administration (Mpa), Master Of Public Administration And Information Technology

Master Of Engineering (M.Eng.), Computer Engineering

Final project ended with honors