Junior It Analyst
Current Cultivated strong relationships with customers, addressing inquiries, resolving issues, and building loyalty through personalized service and effective communication. Excellent communication and interpersonal skills, with the ability to effectively engage and build rapport with clients. Assisted in the testing and evaluation of new software applications and hardware devices. Rotate technology such as Laptops, docking stations, mice, and keyboards.o Image new laptops using PXE and ensure pre-approved software is installed correctly.o Delete sensitive information using “Killdisk” software to ensure laptop is prepared before sending out to leasing company. Provided Timely in person support including troubleshooting, research, and resolution of incidents through email, phone and face-to-face with clients. Proficient with Microsoft Windows 10/11 and Microsoft Office O365 within a professional office environment. Collaborated with IT staff to troubleshoot and resolve technical problems, escalating issues as needed to ensure timely resolution. Recognized for constantly receiving positive feedback and commendations from clients and colleagues alike. Served as the first point of contact for customers seeking technical assistance over the phone or email.
