Miguel Prado Email & Phone Number

Palm Beach Gardens, Florida, United States

Assisting with the management of the member services department Performing daily duties including handling members’ inquiries, sorting incoming books, maintaining the front desk, and sending book deliveries to other branch libraries Signing up new palm beach county members for library services and privileges Describing the scope of library card services to new members including emerging digital technology

West Palm Beach, Florida, United States

• Working as an Telecommunications Product Educator and Customer Trainer• Teaching customers about Hotwire Mediaroom and Fision TV Plus cable box features and smart tv functionality• Answering any and all questions customers have about Hotwire produced telecommunications products while providing white glove customer service• Calling and Scheduling customers for Hotwire education appointmentsCo-wrote and produced the Fision Educators New Hire Manual and Starter Guide for the customer education team.

2054 Vista Parkway, Ste 400, West Palm Beach, Fl

• Preparing Regus workspaces for incoming clients, guests, and workspace needs on a day to day basis.• Helping take care of all administrative and support needs for Regus customers renting office space at the Emerald View location.• Working closely with new and existing customers to answers questions, prepare offices, and facilitate the onboarding process.• Handling customer’s mail, packages, appointments, and call screening.

6301 Colwell Blvd, Irving, Tx, 75039

• Selling fiber optic internet and mobility devices to small and medium sized businesses• Prospecting for new business customers to introduce to AT&T services• Gathering and providing important product and promotion information to business customers• Maintaining relationships with new and current AT&T customers

212 W Newberry Rd, Bloomfield, Ct, 06002

• Writing down elevator emergency and service calls into the OTISLINE system and sending them to the proper mechanics• Creating messages for customers to give to OTIS personnel including mechanic supervisors and sales representatives• Cultivating polite and compassionate relationships with OTIS customers through respondent and interpersonal communications• Trained in using Salesforce to document customer requests and emergency calls

13995 Pasteur Blvd, Palm Beach Gardens, Fl

• Analyzed and catalogued the special provisions sections of 10,900 Otis contracts to help the marketing team develop more consistent service offerings. • Digitalized over 54,000 special provisions of Otis North American hardcopy contracts and transferred them into a more efficient electronic format to ensure compliance• Collaborated with Otis contract experts to simplify contract special provisions.• Reduced and streamlined the contract review process in half by standardizing common provisions, as a result, this project was finished one week ahead of schedule.

550 Discovery Blvd, Cedar Park, Tx 78613

• Organized over 1000 reading materials in the children's section of the Cedar Park Public Library.• Volunteered for 3 summers assisting with the Children's Summer Reading Program. • Spoke to over 150 young children about the benefits of joining the program. • Registered over 150 children to the Summer Reading Program.