Miguel Ramirez Email & Phone Number

Dover, Delaware, United States

Wilmington, Delaware

Secretary Admin Instructional Support (February 2018 - Present)I am the Single Point of Contact for all schools of the Christina School District to gather information requested by the Social Security Administration (SSA). I reduced the average time of delivering this information to the SSA so much that a representative came to our offices to determine how we are able to get the needed documents so quickly and efficiently. These requests come from all 50 states for any of the 15,232 active and countless inactive students. I coordinate the efforts of secretaries, EDs, and principals to get the documents requested. I then review the documents and send them to the SSA via Electronic Records Express (ERE, a proprietary and secure program used by the SSA). CSD is now averaging about 40 completed requests a month.I support the McKinney-Vento advocate in the management of over 400 active cases of Families in Transition and students in Foster Care. These students are found in all schools of the Christina School District. I started a process of using DELSIS and eSchool to link students with a parent. This reduced the amount of referrals necessary since we were able to handle numerous students from different schools who were of the same family. I have used PHRST and FSF to facilitate the paying of numerous invoices to allow the support of these families.I also arrange the payment of invoices for all Elementary School Counselors. I have drawn up contracts that are sent for Board Approval and then sent for signature to vendors. I use these contracts to create Purchase Orders and to work with administration to procure the funds necessary from Title 1 and IDEA grants.In addition to regular responsibilities I have assisted in various ways with the September 30th Unit Count and Choice Office. This includes attending after hours and weekend events to help with the closure of Delaware Academy of Public Safety and Security.

Newark, De

I have covered numerous locations both elementary and middle schools. I have been requested by name to return by both the secretaries I covered and the administration I supported. The reasons I have been told that I am requested is that I come into each location hitting the ground running. I also have the presence to handle suburban locations and the ability to work in inner-city locations and handle each of their respective clientele accordingly.After only a week and a half of training I started at Stubbs for first long term assignment as acting Senior Administrative Secretary. From the end of July until 1st day of school on August 28 I coordinated registrations, withdrawals, and reorganized all CUMs identifying those that did not belong. I attended training for Home Access Center and Room / Staff Management eSchool Scheduling.Two days before start of school year it was discovered that due to transition to 4 marking periods the Master Schedule needed to be built from the ground up. I built the schedule and had it ready by the 1st day of school.I was only to be there until the permanent Senior Administrative Secretary was hired and trained; however, they went on a leave of absence. I then had to take the reins and do entire Unit Count for this school year.During this time I was able to register 90 new students and withdraw 147 students from eSchool while handling a challenging clientele, both parents and students.

Greater Philadelphia Area

Took over $2.5M location and ran it for 6 months after General Manager left on an unexpected leave of absence. Due to the unexpected nature of this absence I had to hit the ground running and effect changes to the P&L. I led a team of managers and crew to achieve a 5% increase in profitability. I created the monthly manager and the weekly crew schedules to make sure we were staffed to meet and exceed projected sales. I developed and maintained vendor relationships to keep the store running smoothly. I achieved and maintained the highest customer satisfaction scores the store ever had. I was then asked to move to a $3.6M store to effect changes there.

Greater Philadelphia Area

I was challenged to staff our store to accommodate increased business and replace those who were not working in the best interest of the company. Recruited and hired over 35 crew increasing from 45 to 60 crew in less than 4 months. Reallocated low performers and motivated others to become high performers. I voluntarily mentored over 21 crew to move through the ranks from Crew Trainer, to Shift Manager, and then Department Manager. My training was so successful that others stores were given my mangers to help them with their needs.

I noticed trends in the store volume and recommended changes to the way the schedule was made to accommodate the potential business. This resulted in increased sales in these shifts and seeing the need to add even more people to the shift to ready ourselves as a new apartment complex was being built less than a 1/4 mile from our store. Motivated and guided multi- national and multi-lingual crew to deliver quality service to customers. Manager Trainee October to November, 2006 Received written commendation from customer for excellent customer service experience. Resulted in further written commendation from supervision.

Primary procurement representative, out of a team of four, to support 12,000 employees. Primary contact for all Executive cellular issues.Identified opportunities to streamline the cellular ordering and delivery procedures. Reduced turnaround ordering to delivery time from 100 business hours to 24. Built and maintained effective relationships with five cellular vendors to optimize $3 million cellular budget.Reviewed Service Level Agreements (SLA’s) and performed root cause analysis of upcoming issues to create recommended solutions.Trained contractors and employees in new procedures of cellular procurement and monitored progress, ensuring consistent implementation and more complete usage of program.Identified, recruited, and coordinated employees in statewide upgrade of 2,000 cellular units.

Sole responsibility of 3,000 billing accounts for four telecommunication vendors representing a $2 million telecommunication budget.Reorganized entire billing process by consolidating accounts and creating a more efficient ongoing system, reducing payment turnaround period from six weeks to one day.Eliminated late payment fees totaling $60,000 a year.Discovered, requested and processed over $175,000 in outstanding credits a year.Cultivated and improved business relationships between vendors and Accounts Payable.Reviewed weekly list of retired/terminated employees and followed-up with former supervisors to cancel or reassign telecommunications equipment that eliminated billing of unused equipment.Supported Executive Staff as the primary back up for Executive Floor Receptionist.Recruited by IT Department to help in roll out of Lotus Notes.Helped Customer Service Department by taking turn-on, disconnect, and collection calls to reduce response times.

Administratively supported 10 staff in Records Management Department of Michigan Consolidated Gas (DTE Energy became parent company in 2001).Analyzed current systems and identified opportunities to streamline the way 1,000 telecommunications bills were paid.Selected to develop process changes reconciling all accounts in less than 6 months.

Emergency administrative assistance for various companies representing industries including automotive, banking, healthcare, and hospitality, as a contract employee to clients. Assignments varied from short term to numerous months.Requested by name, repeatedly, to simultaneously support five onsite and offsite vice presidents.Coordinated and made international and domestic arrangement of travel, transportation and lodging. Compiled and completed expense reports, ensuring timely and accurate reimbursement for internal customers.Drafted general correspondence for Vice President’s signature. Input and proofread complex and confidential material.Maintained calendar, collected, and organized information for events, meetings, and/or reports.

Training And Staff Development

Completion

Education record