Miguel Viera Hernandez Email & Phone Number

Nashville, Tn, Us

Spring Hill, Tennessee, United States

- Monitored, configured, and maintained security tools such as: Email Filtering, Endpoint Detection and Response, Firewall, Remote Access, Web Filtering, IDR/SIEM, Network Access Control, Threat Intelligence, Vulnerability Management, and MFA.- Assisted with handling and response of information security incidents.- Identified and evaluated business site risks/vulnerabilities and prepared information security actions.- Regularly audited and improved the status and practices of business site information security.- Assisted with regular management of internal Information Security Polices, Standards, and Procedures.- Conducted employee cybersecurity awareness training and phishing campaigns.- Supported Information Security department with research and other administrative tasks.

Nashville, Tennessee, United States

- Supported Data Analytics team members in creating analyses to drive value for our customers.- Collaborated with the Customer Success team to understand customer objectives and enable verification of value through analytics reports.- Collaborated with Sales to project the value of the Energybox solution for customers using system data.- Helped gather supporting data, manage files, format data, and visualize results pertaining to the impact of the Energybox solution for our clients

Nashville, Tennessee, United States

- Determined initial and/or continued eligibility of clients for Refugee Cash Assistance (RCA) and Refugee Medical Assistance (RMA)- Completed forms and reports, electronic submissions, and documentation of services. - Maintained accurate client records and documentation in Salesforce.- Handled confidential information with extreme professionalism.

Pinar Del Rio, Cuba

- Responded to user inquiries and provided technical support via phone, email, and in-person.- Troubleshooted and resolved hardware, software, and network issues in a timely manner.- Installed, configured, and maintained computer systems, printers, and peripherals.- Assisted with the deployment of new hardware and software, including training users on system usage.

Bachelor Of Science, Information Technology - Cybersecurity Concentration, 3.96, Summa Cum Laude

Activities and Societies: Alpha Iota Mu Honor SocietyRelevant Coursework: Application Development, Software Security, Network Security.

Bachelor Of Science, Mechanical Engineering

Completed 90 credits towards a BS in Mechanical Engineering.