Oversaw the financial performance of purchased portfolios, including the development and execution of effective collection strategies.Led and managed collection team leaders and operational support teams to ensure optimal performance.Served as the main point of contact for country-specific reports and financial results.Role of Brand Ambassador, playing a key role in implementing the new brand identity and values at Intrum.

Coordinated collection teams.Maintained ongoing communication with clients in telecom, banking, and insurance field, handling purchased accounts.Developed collection strategies and identified the most effective tools for various portfolios and debtor categories.Monitored performance through regular reporting and analysis, including weekly and monthly reports, annual portfolio reviews, forecasts, balanced scorecard meetings and profit & loss statements.Active participant in the recruitment process.Fostered team motivation, driving the team to achieve higher standards and exceptional results.Served as the escalation point for any internal team issues or challenges.

Managed a team of 20-50 direct subordinates.Oversaw the collection process within the designated area.Developed and implemented effective collection strategies.Monitored collection activities through detailed reports and analyses.Maintained consistent performance in the department, including responsibility for hiring, staffing, work organization, performance evaluations, coaching, and training.Established and maintained strong working relationships and communication within the team, across departments, and with external partners.Participated in company management activities, providing support and feedback to senior management on optimal strategies for the department, and proposed solutions to improve the collection process.

Managed a team of 20 direct subordinates.Maintained strong business relationships with assigned clients, ensuring full compliance with contract terms.Developed and implemented collection strategies in line with contractual agreements.Prepared daily reports to monitor team activities, track key performance indicators, and measure progress against targets; also generated periodic reports and analyses.Participated in the recruitment process for new employees.Sustained team motivation to consistently meet company standards and performance goals.

Debt collection through phone and email.Negotiated payment terms and amounts with assigned debtors/portfolio.Developed and delivered training and coaching programs for new employees.Handled administrative tasks, including preparing periodic reports for management and maintaining client communication on ongoing matters.

Debt collection through telephone and email.Negotiated payment terms and amounts with assigned debtors/portfolio.

The company’s primary activity centered on providing legal assistance with a focus on debt collection. Its areas of expertise spanned civil and commercial law, offering general legal consulting and preparing court documents.Responsibilities:Acquiring new clients to expand the company’s portfolioDrafting court documents for assigned clientsRepresenting clients in court proceedingsMaintaining direct communication with clients via phone, email, and faxNegotiating contract terms and pricingNegotiating payment terms and amounts with debtors on behalf of the clients (creditors).