Contacting French and Belgian customers via phone and email in order to inform them of their overdue items and/or overpayments in a professional mannerAnalyzing customer accounts to identify discrepancies and work with internal departments to resolve billing issuesEducating customers on payment terms, methods, and options to facilitate timely payments

Monitoring alerts generated by automated AML systems or software and investigating alerts that require further analysis.Gathering information from various sources, including public records and databases, to support investigations and assessments.

Handling incoming calls and addressing customer inquiries or requests.Offering relevant information about products, services, and company policies to customers.