Mihai Diaconu Email and Phone Number
Mihai Diaconu work email
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Mihai Diaconu personal email
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Experienced professional in Customer Care and Sales fields such as Call Center Operations, Telesales, Managing Sales teams, Marketing Strategy, Product Development and ideas generator.Leader, very natural people manager, motivated by achieving the goals and by demonstrating that everything can be done. Visionary, especially in sales. Proactive and principles oriented.
Dynamic Human Resources
View- Website:
- dynamichr.ro
- Employees:
- 7
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Business PartnerDynamic Human Resources Oct 2022 - PresentBucureşti, RomâniaPersonalized training, team building and well-being programs.
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FounderSpalatoria Pursisimplu Jul 2016 - PresentSnagov, Ilfov, RomâniaCommercial and Industrial Laundry for both B2C and B2B markets
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National Sales Manager And Network Monetization RomaniaTelekom Romania Jul 2017 - Dec 2021Bucharest, RomaniaDirect Sales Force - D2D sales agentsFixed network deployment and monetization -
Manager - Soho/Sme SegmentsTelekom Romania Dec 2014 - Jun 2017Bucharest, RomaniaSoHo/SME portfolio managementCustomer Service - contact centerSales - proactive and reactiveSavedesk - retention
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Manager - Sales & Quality Management - Customer CareTelekom Romania Mar 2014 - Dec 2014Bucharest, Romania• Customer Care sales strategy – sales target allocation, incentivesprograms, boost sales programs, performance variation• Budget administration• Outsourcing Business Partners Management• Training and Quality assurance• Working procedures and operational flows
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General Manager - Residential Call CentersTelekom Romania Jun 2012 - Mar 2014Bucharest, Romania• Coordinate Customer Care & Sales Commercial Call Centre Activity• Mixed model of Customer Care and Sales
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Sales ManagerRomtelecom Jun 2010 - May 2012Bucharest, RomaniaSales specialized call center. Looking for alternative solutions to sell ROMTELECOM products over the phone (both inbound and outbound) with main focus on upsell and cross sell. Excellent sales results. Cooperate with all the departments involved in the sales process.
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Helpdesk SupervisorRomtelecom May 2008 - May 2010Bucharest, RomaniaI was supervising and coordinating the Helpdesk compartment activity. The main activity was to offer support for the shift foremen and for the agents, to monitor the key performance indicators. Also involved in efficiency increase and cost control projects. An innovative upsell system with very good results was created.
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Helpdesk Shift ForemanRomtelecom Feb 2007 - May 2008Real time support and supervision of the technical helpdesk agents. Workforce schedule. Feedback and coaching sessions. Create working procedures and training material for the agents. Training delivery. Very good cooperation with other departments to solve customers special cases in real time.
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Team LeaderTikshoov Mar 2006 - Feb 2007
Mihai Diaconu Skills
Mihai Diaconu Education Details
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Eu Structural Funds Management -
Accounting And Management Information Systems
Frequently Asked Questions about Mihai Diaconu
What company does Mihai Diaconu work for?
Mihai Diaconu works for Dynamic Human Resources
What is Mihai Diaconu's role at the current company?
Mihai Diaconu's current role is Father, Entrepreneur, Leader, Coach, Trainer.
What is Mihai Diaconu's email address?
Mihai Diaconu's email address is mi****@****ekom.ro
What schools did Mihai Diaconu attend?
Mihai Diaconu attended Academia De Studii Economice Din București, Academia De Studii Economice Din București.
What are some of Mihai Diaconu's interests?
Mihai Diaconu has interest in Leadership, Sports, Travel, Hystorical Books.
What skills is Mihai Diaconu known for?
Mihai Diaconu has skills like Telecommunications, Team Management, Call Centers, Management, Training, Coaching, Sales, Sales Process, Leadership, Business Analysis, Customer Service, Negotiation.
Who are Mihai Diaconu's colleagues?
Mihai Diaconu's colleagues are Simona Nicolaescu (Iordache), Alexandra (Tudor) Mărunțelu, Ionescu Daniel, Terry Rey.
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