Mihai Diaconu

Mihai Diaconu Email and Phone Number

Father, Entrepreneur, Leader, Coach, Trainer @ Dynamic Human Resources
bucuresti, romania
Mihai Diaconu's Location
Bucharest, Romania, Romania
Mihai Diaconu's Contact Details

Mihai Diaconu personal email

About Mihai Diaconu

Experienced professional in Customer Care and Sales fields such as Call Center Operations, Telesales, Managing Sales teams, Marketing Strategy, Product Development and ideas generator.Leader, very natural people manager, motivated by achieving the goals and by demonstrating that everything can be done. Visionary, especially in sales. Proactive and principles oriented.

Mihai Diaconu's Current Company Details
Dynamic Human Resources

Dynamic Human Resources

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Father, Entrepreneur, Leader, Coach, Trainer
bucuresti, romania
Website:
dynamichr.ro
Employees:
7
Mihai Diaconu Work Experience Details
  • Dynamic Human Resources
    Business Partner
    Dynamic Human Resources Oct 2022 - Present
    Bucureşti, România
    Personalized training, team building and well-being programs.
  • Spalatoria Pursisimplu
    Founder
    Spalatoria Pursisimplu Jul 2016 - Present
    Snagov, Ilfov, România
    Commercial and Industrial Laundry for both B2C and B2B markets
  • Telekom Romania
    National Sales Manager And Network Monetization Romania
    Telekom Romania Jul 2017 - Dec 2021
    Bucharest, Romania
    Direct Sales Force - D2D sales agentsFixed network deployment and monetization
  • Telekom Romania
    Manager - Soho/Sme Segments
    Telekom Romania Dec 2014 - Jun 2017
    Bucharest, Romania
    SoHo/SME portfolio managementCustomer Service - contact centerSales - proactive and reactiveSavedesk - retention
  • Telekom Romania
    Manager - Sales & Quality Management - Customer Care
    Telekom Romania Mar 2014 - Dec 2014
    Bucharest, Romania
    • Customer Care sales strategy – sales target allocation, incentivesprograms, boost sales programs, performance variation• Budget administration• Outsourcing Business Partners Management• Training and Quality assurance• Working procedures and operational flows
  • Telekom Romania
    General Manager - Residential Call Centers
    Telekom Romania Jun 2012 - Mar 2014
    Bucharest, Romania
    • Coordinate Customer Care & Sales Commercial Call Centre Activity• Mixed model of Customer Care and Sales
  • Romtelecom
    Sales Manager
    Romtelecom Jun 2010 - May 2012
    Bucharest, Romania
    Sales specialized call center. Looking for alternative solutions to sell ROMTELECOM products over the phone (both inbound and outbound) with main focus on upsell and cross sell. Excellent sales results. Cooperate with all the departments involved in the sales process.
  • Romtelecom
    Helpdesk Supervisor
    Romtelecom May 2008 - May 2010
    Bucharest, Romania
    I was supervising and coordinating the Helpdesk compartment activity. The main activity was to offer support for the shift foremen and for the agents, to monitor the key performance indicators. Also involved in efficiency increase and cost control projects. An innovative upsell system with very good results was created.
  • Romtelecom
    Helpdesk Shift Foreman
    Romtelecom Feb 2007 - May 2008
    Real time support and supervision of the technical helpdesk agents. Workforce schedule. Feedback and coaching sessions. Create working procedures and training material for the agents. Training delivery. Very good cooperation with other departments to solve customers special cases in real time.
  • Tikshoov
    Team Leader
    Tikshoov Mar 2006 - Feb 2007

Mihai Diaconu Skills

Telecommunications Team Management Call Centers Management Training Coaching Sales Sales Process Leadership Business Analysis Customer Service Negotiation Business Strategy Contact Centers Customer Experience Team Leadership

Mihai Diaconu Education Details

Frequently Asked Questions about Mihai Diaconu

What company does Mihai Diaconu work for?

Mihai Diaconu works for Dynamic Human Resources

What is Mihai Diaconu's role at the current company?

Mihai Diaconu's current role is Father, Entrepreneur, Leader, Coach, Trainer.

What is Mihai Diaconu's email address?

Mihai Diaconu's email address is mi****@****ekom.ro

What schools did Mihai Diaconu attend?

Mihai Diaconu attended Academia De Studii Economice Din București, Academia De Studii Economice Din București.

What are some of Mihai Diaconu's interests?

Mihai Diaconu has interest in Leadership, Sports, Travel, Hystorical Books.

What skills is Mihai Diaconu known for?

Mihai Diaconu has skills like Telecommunications, Team Management, Call Centers, Management, Training, Coaching, Sales, Sales Process, Leadership, Business Analysis, Customer Service, Negotiation.

Who are Mihai Diaconu's colleagues?

Mihai Diaconu's colleagues are Simona Nicolaescu (Iordache), Alexandra (Tudor) Mărunțelu, Ionescu Daniel, Terry Rey.

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