Designed and executed test cases to ensure a comprehensive coverage of application features and functionality.Followed documentation to ensure that testing processes aligned with the project requirements.Participated in AGILE ceremonies, daily stand-ups, and retrospectives.Tested newly developed software and features, recording any bugs or performance issues.Documented and prioritised bugs.Reviewed the specifications for lack of information.Provided information to development teams to support their bug-fixing.Reported to the Project Manager and QA Lead.

Investigated customer technical issues related to Adobe Experience Manager at the L2 level, collaborating with specialised teams while following methodologies and using troubleshooting tools.Addressed customer inquiries of low to moderate complexity, comprehensively grasping the reported issues.Recreated problems in local environments and explored potential solutions to mitigate their impact.Conducted functional examinations of reported issues and offered appropriate resolutions.Kept clients informed of progress towards issue resolution.Escalated issues to Team Leaders or Service Managers when necessary.Analysed HTML code using Developer Tools, oversaw server monitoring with M/Monit, and executed cache flushes using Akamai.Participated in client meetings as a representative of the Support Engineering team, addressing any concerns regarding incidents or service requests.Provided on-call support acting as Level 1 support according to project schedules.

Developed intricate plotlines, compelling characters, and immersive settings.Conducted research to build a cohesive world, drawing on cultural, historical, and mythological elements.Honed editing skills through several revisions, ensuring clarity and coherence.Adjusted story elements and pacing to align with plot developments.Enhanced written communication skills in narrative flow and tone for reader engagement.

Specialised in world-building and progression areas of testing.Designed and executed test cases in TestRail.Investigated large-scale issues with the team, acting as a test coordinator.Contributed to the project’s documentation.Performed regression as needed.Conducted Ad-Hoc testing (exploratory/creative testing).Performed real-time testing by simulating player actions throughout entire levels.

Projects: Apex LegendsPerformed regression as needed.Executed test cases designed in TestRail.Conducted Ad-Hoc testing (exploratory/creative testing).Performed real-time testing by simulating player actions throughout entire levels.