Mihail Cucu Email and Phone Number
I am a highly experienced automotive engineer in the after-sales field with many years experience working as service advisor and technical support engineer in a very busy authorized Jaguar Land Rover dealership. I have knowledge of all aspects of automotive after-sales business (customer relations, diagnosis, repairing, servicing, maintenance, parts, warranty polices) and have a technical background in Mechanical, Electrical and Automotive Electronics.I am keen to find a challenging position within an ambitious company where I will be able to continue to increase my work experience and develop my abilities.
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Jaguar Land Rover Technical Support EngineerTiriac Auto Srl Apr 2018 - PresentBucharest, Romania Providing technical assistance to Jaguar Land Rover technicians in diagnosis and repair processes according to JLR Workshop Manual and Bulletins Managing all technical assistance with JLR via TA for escalated repairs and getting technical approvals for major parts via FRED Identifying the product quality issues and reporting them to JLR via EPQR Using diagnostic tools (SDD/Pathfinder/DDA/IDU2) to run primary diagnosis, data logger, upgrading modules and executing all special routines in workshop or road test Training technical support personnel in advanced technologies on new products and systems via Excellence Training Academy -
Jaguar Land Rover Service AdvisorTiriac Auto Srl Jul 2006 - Mar 2018Bucharest, RomaniaProviding technical support, help and advice to Jaguar Land Rover customers by telephone, email or face to face, always pursuing a high level of customer satisfaction Managing all types of job cards and preparing repair estimatesMaximising every sales enquiryArranging car repair appointmentsPrimary diagnosis using Symptom Driven Diagnostics tool -
Automotive Technical WriterArco Srl Apr 2005 - Jul 2006Bucharest, RomaniaCompleting standard database with automobile parts for a large scale of brands, the direct beneficiary being ETAI Company, FranceCollecting, analyzing, inputting data of automobile parts (parts codes, validities, technical data) from applications sent by automobile manufacturersEstimating length of repair time for each part according to automobile manufacturer applications
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Fleet AdministratorRio Bucovina Distribution Srl Sep 2005 - Apr 2006Managing automobile fleet (approx. 180 automobiles)Keeping track of transport papers and fuel consumption for each carSupporting automobile maintenance work
Mihail Cucu Education Details
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Automotive Engineering -
Automotive Engineering
Frequently Asked Questions about Mihail Cucu
What company does Mihail Cucu work for?
Mihail Cucu works for Tiriac Auto Srl
What is Mihail Cucu's role at the current company?
Mihail Cucu's current role is Jaguar Land Rover Technical Support Engineer at TIRIAC AUTO SRL.
What schools did Mihail Cucu attend?
Mihail Cucu attended Universitatea „politehnica” Din București, Universitatea „politehnica” Din București.
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Mihail Cucu
Braşov, Romania -
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