Mihail Cucu Email & Phone Number

Bucharest, Romania

 Providing technical assistance to Jaguar Land Rover technicians in diagnosis and repair processes according to JLR Workshop Manual and Bulletins Managing all technical assistance with JLR via TA for escalated repairs and getting technical approvals for major parts via FRED Identifying the product quality issues and reporting them to JLR via EPQR Using diagnostic tools (SDD/Pathfinder/DDA/IDU2) to run primary diagnosis, data logger, upgrading modules and executing all special routines in workshop or road test Training technical support personnel in advanced technologies on new products and systems via Excellence Training Academy

Bucharest, Romania

Providing technical support, help and advice to Jaguar Land Rover customers by telephone, email or face to face, always pursuing a high level of customer satisfaction Managing all types of job cards and preparing repair estimatesMaximising every sales enquiryArranging car repair appointmentsPrimary diagnosis using Symptom Driven Diagnostics tool

Bucharest, Romania

Completing standard database with automobile parts for a large scale of brands, the direct beneficiary being ETAI Company, FranceCollecting, analyzing, inputting data of automobile parts (parts codes, validities, technical data) from applications sent by automobile manufacturersEstimating length of repair time for each part according to automobile manufacturer applications

Managing automobile fleet (approx. 180 automobiles)Keeping track of transport papers and fuel consumption for each carSupporting automobile maintenance work

Master Of Engineering (Meng), Automotive Engineering

Activities and Societies: SIAR - SOCIATATEA INGINERILOR DE AUTOVEHICULE RUTIERE

Bachelor Of Engineering (Beng), Automotive Engineering