• Lead requirements gathering workshops for client’s SAP Commerce Cloud (Hybris) platform to clearly elicit, analyze and document requirements.• Implement complex e-commerce features such as trade-in for orders, installment payments including integration with client ERP and AEM content management system generating $100K in revenue yearly• Work with the client to prioritize requirements, refine, and manage product backlog.• Steer product demo sessions with business and obtain sign-off for development.

• Work with Marketing, Product Category Managers and IT teams to gather requirements forCustomer Data Platform and Customer Marketing Platform• Identify pain points, select opportunity metrics to increase Revenue and Customer frequency andoptimize Marketing ROI• Evaluate and Analyse data points to influence Customer Frequency and Retention, average checkvalue/ticket size• Analyze RFME and Churn Modelling data points to evaluate the target Customer segments forCampaigns• Use Association Mining Model data to identify top combination of products that influence ticket sizeand provide potential combination offers• Work closely with Development team(s) and ensure that the output is aligned with the requirements• Participate in Consulting/Discovery phases in large deployment projects• Anchor requirements definition workshops• Create Functional and Non-Functional scope documents• Develop CRM strategy using advanced analytics• Craft water-tight scope definition to be included as part of SOWs

· Gathered, analyzed restaurant system requirements (POS, Kiosk etc.) for over 36000 global restaurants and drafted Go-Live Strategy with IT, Operations departments and 3rd party vendors· Assisted with Technical Analysis, User Acceptance Testing, Product Deployment, Product Configuration, Project co-ordination and Stakeholder Management for Global as well as US market adoption of new features· Optimising the kitchen operations and reducing waste by showing real time protein requirements with an option to add spare capacity· Spearheaded Kiosk and AI Recommendation Engine integration implementation to increase average order value· Worked closely with vendor team for implementation, maintenance and Support activities· Delivered weekly status reports to the leadership team on progress of new feature adoption.· Pushed Product Adoption by educating relevant stakeholders on released features· Managed releases of system features that increased speed of service and efficiency in store operations

• Solutioned, created and groomed User Stories for Default Underwriting• Gathered and analyzed requirements for offering instant loan workout options to clients thereby eliminating manual processing and saving communications and underwriting team’s time• Saved 40-50 man hours per week by automating task creation parts of default underwriting process• Ensured successful delivery of sprint backlog and judicious sprint meeting times as a Scrum Master • Analyzed and delivered solutions for reported database issues

• Led teams to Implement enterprise-wide web-based solutions for over 250,000 users across 6 projects in Waterfall and Agile (Scrum/Kanban/RAD) SDLC practices contributing to $10M revenue• Steered gap and impact analysis by analysing technical design documents• Prepared & delivered pre-sales demos and product training; helped sales team draft RFP responses.• Built real time reports/ KPIs to help track project health.• Instrumental in reducing release cycle from 4 to 2 weeks to deliver shippable features in short time• Improved client’s process efficiency by 30% by creating algorithms running on SQL• Reduced defect leakage by 20% by maintaining proactive communication with stakeholders• Documented, analyzed and overlooked activities for defect fixes and enhancement implementations by organizing and facilitating defect triage meetings• Assisted user acceptance testing (UAT) for customers, performed post-implementation walkthrough, organized, and facilitated go-live meetings with key stakeholders• Worked with customer process leads and IT directors to elicit, prioritize and document product requirements using research techniques such as user interviews, JAD sessions etc.