M. Ishtiaque Khan Email & Phone Number

Tampa, Florida, United States

• Providing first-line support for employees using Striven by managing helpdesk tickets, troubleshooting issues, and assisting with navigation, data entry, and advanced features.• Collaborating with the Striven support team to resolve complex technical issues and contributed to the creation and maintenance of internal documentation, including user guides and FAQs.• Assisting employees in customizing Striven to meet departmental needs, gathering feedback to identify usability concerns and areas for improvement, and staying updated on new features to enhance user support.

Kennesaw, Georgia, United States

Job Description:• Provided comprehensive tutoring services to undergraduate students in the BusinessStatistics course (Econ 2300), enhancing their understanding and mastery of course material.• Supported faculty members through the administration and proctoring of examinations,ensuring a smooth and efficient assessment process.

Tampa, Florida, United States

I successfully completed my internship as a Web Developer intern at Resilience, Inc.Job Description:• Coordinated with the information technology department to work to develop the project • Synthesized creative briefs, wireframes, and internal feedback to design innovative web solutions that meet project objectives• Designed beautiful, purpose-built, responsive website themes and user interfaces for multiple website platforms.• Familiarized with the company’s core topics, including self-awareness, self-control, social awareness, relationship management, and decision making &goal settings.

Kennesaw, Georgia, United States

I worked as a Student Assistant- Facility Manager at Carmichael Student Center Operations.• Provided services to customers at the Information desk with questions, problems. Also, provided direction and answer questions using KSU online directory. • Provided receive & return services with lost & found items maintained by Google Spreadsheet database.• Provided event support to event hosts in facility.• Assisted Coordinator of Student Center and Manager of Student Center as requested.

Kennesaw, Georgia, United States

I worked as a Student Assistant - Textbook Sales Associate at Kennesaw State University Bookstore.• Provided services to customers with questions, pricing, online orders, and returns. Answered questions regarding the store and its merchandise using KSU bookstore database.• Departed due to COVID-19 campus closure on good terms.

Master Of Science - Ms, Information Technology, Summa Cum Laude (Gpa: 4.0)

Activities and Societies: Dean's 4.0 Club Focus area in Data Analytics and Management. Skills include Database Administration, Data.

Bachelor Of Business Administration - Bba, Information Systems, Cum Laude (Gpa : 3.68)