Mikaela Brown Email and Phone Number

•Provided exceptional customer support via phone, email, chat, and social media. • Troubleshoot and resolve technical issues leading to a 10% increase in customer satisfaction scores. • Use Salesforce to manage customer interactions, track tickets, and ensure timely follow-ups. • Collaborate with the sales and marketing team to resolve complex customer issues and implement process improvements. • Maintain detailed records of customer interactions and feedback,contributing to ongoing improvements in product and service offerings.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.• Maintained a clean and orderly dining area for an enjoyable guestexperience.• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.• Assisted in training over 5 new hires, providing guidance on restaurant standards and best practices.

•Introduced a new scheduling system, improving team efficiency and reducing overtime by 30%. •Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities. •Enhanced customer satisfaction by providing attentive service and addressing concerns promptly. •Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments. •Maintained high-quality food and beverage offerings for guests through rigorous quality control measures and regular menu updates. •Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.

•Enhanced guest satisfaction by efficiently managing check-in and check-out processes. •Streamlined front desk operations for improved efficiency and faster service delivery. •Increased customer loyalty with exceptional communication skills and personalized service. •Resolved over 50 guest inquiries and complaints weekly, maintaining a 90%+ resolution rate on the first point of contact

•Enhanced customer satisfaction by streamlining support processes and implementing new strategies.• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques. • Reduced customer complaints by 5%, proactively addressing issues and implementing effective solutions. • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization. • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction. • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans. • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner

• Resolved most issues with minimal input, employing knowledge of best practices and procedures to devise optimal solutions.• Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions. • Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.