Mikaela Fernandez Email & Phone Number

Stockholm, Sweden

Greenstep's sustainability systems team offers consultancy and support in sustainability work and development for organizations' and companies. We offer support in: Strategy for sustainability, defining ESG indicators, environmental impact analyses, climate impact and CO2 reporting, materiality workshops, EU taxonomy reporting, CSRD, circularity workshops, developing and implementing code of conduct to organisation, social sustainability, social compliance, internal sustainability audits, CSR, etc.

International

I'm a certified Lead Auditor within APSCA, EDGE and other client-specific types of audits and have conducted over 100 sustainability and CSR audits at various companies and in various industries. These have mostly taken place in Europe, especially in the Nordics, as well as in the Americas and the Caribbean.I also offer training and workshops in CSR, sustainable development and human rights, as well as consulting in sustainability, social compliance, analysis and development of management systems, organizational processes, organizational culture, strategy, etc.Website: www.algaefirm.com

Stockholm, Sweden

ForumCiv is a non-profit organization for development cooperation that advocates sustainable development, poverty reduction, human rights and democratization.My main duties at ForumCiv include supporting the organization and our 6 country offices in streamlining organizational assessment processes according to organizational standards and requirements. As a focal point of our quality support team, I also help ensure that specific activities, policies and processes conform to general organizational standards.I am also involved in our internal equal treatment work as well as the development of a new grant and partner management system where I lead part of a larger project.

Stockholm, Sweden

I came to this fast growing company to fill a completely new role and department. My principal task was to organize a solid foundation for a new customer service unit that was expected to keep growing within the near future. During my short time here, I developed work routines and templates in their new customer service software, as well as created base instructions and guidelines for further internal education and training. Vardagsfrid AB's core values and business idea are strongly linked to CSR. The company is primarily focused on environmental impact and social integration & inclusion, which they incorporated to their business strategy. Part of my job included attending meetings with both politicians and other businesses to also talk about the company's role in society, achievements and future ideas, as they aimed to continue strengthening their strong CSR efforts and communication both internally and externally.My time at Vardagsfrid contributed to many valuable insights and better understanding of SME's in Sweden and especially their ideas, relationships and understanding of CSR, which I am passionate about.

San José, Costa Rica

- Achieved expertise in Latin American Microfinance and Corporate Governance to strengthen institutions- Assisted Omtrix experts in multiple projects including microfinance for Higher Education Finance Fund (HEFF) in Latin America and consultation work in developing good corporate governance for businesses worldwide - Assisted projects in Spanish and English that advocate healthy sustainable development, industry best practices, strategy, organization and leading risk management

San José, Costa Rica

- Achieved expertise in Latin American Sustainable Development, Public Private Partnerships, as well as aeronautic development areas, including aviation, airport, and route development.- Assisted IOS experts in multiple projects, while demonstrating creativity developing and implementing marketing strategy, as well as technical and development planning roles. Net Result: First hand experience facilitating community discussion and cultural planning for airports and other industrial and community developments.

Stockholm, Sweden

- Won Sales Award in first month in this position.- Partnered with colleagues in sales to implement Leads & Loyalty program with clear goals: improve service to customers; build customer loyalty; and provide additional incentive for customers to decline competitor offers.- Leads & Loyalty Program ended district’s company-wide reputation for having worst retention in Europe. By December 2014, district achieved the best customer retention rate in Europe.- Leads & Loyalty raised customer win-back rate from 6% to 25% in 2014, and to 28% by September 2015,

Stockholm, Sweden

- Managed accounts payable & accounts receivable, calculated billing, processed invoices and credit notes.- Navigated and met multiple financial deadlines, while efficiently scheduling and dispatching technicians

Stockholm, Sweden

(- Experienced Latin American business culture and traveling during six-months in 2012)- Investigated and answered customer phone and email queries while performing front desk reception and office administration; thoroughly documented customer contact, billing, security and surveillance information; also processed contract updates, amendments and contract terminations.- Processed incoming alerts from customer alarms, and supported security technicians in their tasks.

Stockholm, Sweden

- Managed front office reception and administration, including updating and maintaining student information in computerized registration files; also documented school events and kept the school archive current.- Expedited office administration by helping the principal and assistant principal with key tasks and standing in for the superintendent when required.- Welcomed, assisted and directed school visitors, including parents and visiting teaching professionals.

Stockholm, Sweden

Multi-tasked front office and marketing roles, including front desk reception, customer service, inside sales & the order desk, as well as reviewing and writing catalogue copy, for a Swedish textile manufacturer. - Collaborated with the sales team to provide excellent customer care and accurately fill customer orders. - Further developed communication and marketing skills by translating catalogue product descriptions from Swedish to Finnish, and initiating dialogue with potential customers while promoting company products at trades shows in Sweden and Finland.