Mikayla Arnold Email & Phone Number

San Angelo, Tx, Us

- Manage residential and commercial accounts, resulting in high customer satisfaction.- Collaborate with a cross-functional team in order to plan, prioritize, and delegate tasks for optimal workflow efficiency.- Work with members face to face, over the phone, and through email to answer questions and concerns regarding account set up,billing questions, and issues requiring service orders.- Utilize systems such as Microsoft Teams, monday.com, and Microsoft suite to ensure high levels of organization and communication.- Created a training handbook when the business transitioned to a new system to help train new representatives.- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.- Provided exceptional service through active listening, understanding member needs, and providing appropriate solutions to member issues.

Miami, Fl, Us

- Work with a cross-functional team to create user-centered design products. - work effectively on multiple projects and meet project deadlines.- Create visually appealing and effective designs that adhere to best practices and accessibility standards.- Design & deliver wireframes, user stories, user journeys, mockups, and prototype optimize for different devices and interfaces. - Identify & execute the best methods for user research and testing within the client constraints. - Play an active role in communicating strategic decisions around the future direction of products.Projects include Mlo Smarta and The Art of Textile

- Accomplished multiple tasks within established timeframes.- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.- Document all sales, customer orders, and inventory.- Analyze bridal trends each season to maintain the highest product standards.- Manage the social media, advertisements, and events for the Bridal Boutique-Organize, plan, and execute the formal wear shop’s Runway Show for the spring 2019 prom season.

- Assist in the training/onboarding for up to 15 employees.- Ensured all employees stayed up to date with state-required training and ensured all certificates and training hours were filed and logged into the system.- Handle student and parent records with a high level of confidentiality.- Track and record all records, lesson plans, employee time cards, and policies (state and federal).- Maintain compliance of the classrooms and all recreation rooms used for the program.- Act as liaison between the after school care program director and the school's principal and staff.