Mike Barnes Email & Phone Number

Responsible for:- managing the technical support team- defining and running processes for pre- and post-sales technical operations- project managing customer deployments- defining whole-lifecycle propositions- writing and delivering customer training and documentation

Authored, designed and published "An Infinite Number of Monkeys: A Guide to Effective Business Communications". I wanted to put down on paper my perspective on business communications, and how the technology we use influences business process... and vice versa. The book covers unified communications, collaboration and social media/social networking as.

Linked World provides communications consultancy services, through which I offer my expertise in Unified Communications/Collaboration and emerging corporate use of social networking tools. My speciality is Cisco UC, with experience in older technologies such as SS7 and of large projects in the hosted/managed space. I can help you with buying decisions.

Reading / Home

As Change Manager at Cisco, my role was to own the HUCS lifecycle for the BT HUCS project from requirements capture through to delivery and sign-off. I created a robust delivery process and led customer and delivery negotiations, also taking on the creation and maintenance of per-release and product documentation such as the high and low level designs, and.

As an SE on the BT account, I was responsible for the infrastructure voice projects in which Cisco was engaged with BT. This included the MMVoIP and VoIP Port product suite, providing hosted corporate voice and UC services, as well as the SP interconnect product, “IP Exchange”, and BT’s hosted contact centre product.The products I was responsible for.

* Joined to lead design aspects of an Alcatel/BT IN system.* Moved into the role of UK design authority for the BT chargecard replacement platform, an existing project.* Was made team-lead (1 report) for UK pre-sales and business development.* Worked throughout with colleagues in Belgium, who provided global tendering and engineering support.* Responsible.

* Joined Concert as a direct employee rather than work-packaged from BT. Continued the same core role as when with BT.* Owned the core voice network design (detailed call flows), and the voice billing design.* Designed Concert replacements for the MCI DAP (their proprietary IN) and billing mediation systems. Provided detailed technical support to diverse.

* Started with BT in the Network Intelligence Engineering Centre (IN).* Worked from the outset on global projects, mainly Concert but also BT Joint Ventures Telfort and VIAG. This involved a fair amount of travel within Europe and to the US.* Designed solutions alongside MCI colleagues using the DAP control technology from MCI.* Worked on various projects.

Bsc, Computing

Education record

A levels: Business Studies, Maths, Computing AS level: Maths GCSEs: Biology, French, English language, English literature, Physics, Maths.