Advisory services specializing in - operational execution- client management- supplier management- application development and delivery- project management practices- organizational design/high performing work systems

Led the strategic planning process developing and aligning the IT portfolio with business strategies. Responsible for designing and driving value creation, competitive advantage, and productivity initiatives. Delivered new technologies and processes that accelerated delivery of these business objectives. Delivered over $200MM in value creation and cost reductions between 2004 through 2009. Responsible for global IT operations from 2010-2015. Designed and implemented the Always On program that proactively identified and eliminated potential application and infrastructure incidents via the use of machine learning and predictive analytics. Results included reducing business impacting incidents by 94% and increased suppliers SLAs from 95% to over 99% while reducing staff and budget by 15%. Developed an operational college to train P&G IT operational best practices and designing quality in from the start.Delivered the Big Data analytical platform for the company allowing enhanced business and manufacturing analytical capabilities. This platform delivered over $10MM in top line benefit in its first 6 months of operation and has the potential to deliver over $100MM annually once fully adopted.Extensive experience in strategic planning, application development, service management, portfolio management, organizational/people development, and external supplier management. Over 15 years experience starting up and leading a global IT shared services organization.

Variety of positions leading/executing systems development, application operations, data center management, portfolio development, project management, organizational design & development. Designed and implemented the IT global shared services organization for Finance & Accounting services. Program leader for the design and implementation of the SAP Supply Chain template into North America. Designed and led the North American SAP service management organization.

Responsible for store operations and customer service.