Mike Alexander Email and Phone Number

DXC is the world’s leading independent, end-to-end IT services company, formed from the merger of Hewlett Packard Enterprise Services and CSC. DXC Technology is a $25 billion company delivering results for over 3,000 clients in more than 70 countries.• Leads the development and implementation of a self-service BI portal, allowing over 4000 global sales and strategic users to dynamically search over 150,000 past open, won and lost sales deals. This portal enables users to accelerate deal pursuits, enhance growth planning, and quickly find referenceable deals.• Manages sequential product association algorithms to provide key leaders with richer and more targeted insights into account growth opportunities based on past purchases. • Develops sentiment analysis frameworks for translating free-form client interviews into meaningful insights customer purchasing decisions. Through word clustering, sentiment assignment, and topic modeling, these frameworks provide sales leaders with a data-driven foundation for sales training and operational procedures for client pursuits. • Leads the development of dozens of tool sets, giving decision-makers the ability to perform previously unavailable “What If?” analyses in a wide array of functional domains.

Responsible for functional and technical design of enterprise reporting solutions, including UI, data architecture and system performance.Led the development and implementation of integrated financial and operational performance dashboards.Managed business intelligence landscape for the company’s rapidly growing BI needs; defining the approach and managing the execution to ensure common BI analytics.Worked with CIO, CFO, and other C-Level leadership to synthesize organizational strategy from into stable IT production environments.

Led the standardization of enterprise metric reporting by architecting a real-time self-service BI platform for 500+ operational and strategic managers across 154 branches nationwide.Conceptualized and implemented the first-ever customer-level profitability dashboard allowing LOB managers to quickly identify low profit customers and implement targeted price increases. This solution ultimately led to a 4% increase in EBITDA in the course of 6 months.Implemented structured ETL process changes, successfully decreasing data processing times 60%, raising data quality by 85%.

Spearheaded the technical development of the ITO division’s first balanced scorecard, measuring financial, productivity, and quality performance for the top 400 accounts globally – representing 90% of the division’s $22 billion annual revenue.Helped to create the portfolio and go-to-market strategy for a new HP Digital Dashboard Service, targeted at small to medium sized businesses as a BI offering.Managed two teams of off-shore developers, aligning goals and delegating assignments to subordinate managers and analysts.Reduced server costs 40%, eliminating unnecessary shadow BI processes and improving report standardization by directing the consolidation of three production data-marts into one.

Expanded revenue $500K annually with the development of a pricing analytics program that served as the foundation for the company’s price increase initiative; planning included detailed customer analytics and construction of impact tracking mechanisms and pricing exception tools.Strengthened forecasting accuracy and decreased faults in budgeting process by designing and implementing a budget management portal, allowing for collaborative budget forecasting, and tracking.

Managed the development, and implementation of a custom tailored HRIS application which became the cornerstone of the Agency’s HR department.Worked closely with programmers to create and implement expansion applications to the agency’s HRIS program.Consulted with managers to develop and implement various HR related applications; successfully achieving the desired results of increased productivity, automated redundant processes, and improved data integrity.