Mike Armstrong Email & Phone Number

Corporate Headquarters, 9222 W. Barnes Dr., Boise, Id 83709

Franklin Building Supply is one of the premier building suppliers in Idaho. FBS was named “Dealer of the Year” for 2016 by ProSales magazine. FBS has also been included in the Top Ten Places to work in Idaho in the Macro Employer category, 250+ employees, for the last five years through 2024. I am part of what is currently a six person team that provides company wide IT services. My main responsibilities are maintenance, installation and configuration for almost everything IT related for over 700 employees in 19 locations in Idaho and Nevada. Experience with Nutanix, VM's, Windows Servers, Windows, SQL Server, Exchange & O365 Administration, Extreme Networks Switches & AP's, WIFI Mesh, Ubiquiti,, Point of Sale Systems, CC Machines, Transaction Gateways, Hanwha IP Cameras, Milestone Surveillance Servers, Network Infrastructure Installation, MiTel VOIP Phone Systems, EPICOR Bistrack Administration, PC Setup, Installation & Repair, etc. 30+ Years IT Experience.

Meridian, Idaho

Business IT Solutions, Networking, PC's, Servers, Cabling, Software, Programming, Customer Service.

7711 W. Riverside Dr., Garden City, Idaho 83703

Database Admin, Programming, Network Admin, PC and Server Admin. Office Manager. Manage support staff, provide network, PC and server support and maintain website and social network marketing. System Administrator, Windows Server 2008. Windows 7, Vista, XP, Linux.

Meridian, Id

Inclusion was one of the largest in home health care providers in Idaho. I managed and maintained all of the networks, computers, servers, printers and software in a Windows environment for four separate divisions and nine locations statewide. The network consists of Cisco firewalls, routers and switches and Airaya wireless networking equipment. Five of the offices connect via VPN through the Cisco routers, DSL and T-1 connections. Four of the offices in the main complex are connected via Airaya high speed wireless network radios. Performed all installation and punch down of cabling, j-boxes, wall plates and terminations for network and phone connections. Performed all vendor management duties in regard to IT, Telephony, HVAC and Printer purchases, installation and warranty work. Developed a SQL server based medical billing system to provide consistent, accurate billing reports to aid billing submission to State of Idaho and MOLINA and to maintain accurate historical billing archives. This system also tracks all consumer data and generates management reports. Provided all user support state wide for the entire company.

Supervised manufacturing, scheduling, purchasing, IT, quality, shipping, warehousing, production control, graphic arts, printing, etc. Created and wrote a SQL Server – Access based Business Management System and successfully converted the business from a paper based system to an electronic system with modules for estimating, order entry, customer contact management, vendor contact management, purchasing, inventory, labor entry and tracking, costing, scheduling, shipping, etc. Created an on demand order fulfillment system for Microsoft and Hewlett-Packard. These customers placed electronic orders on a daily basis that would be manufactured, delivered to the shipper and sent directly to the end user the following day.Directed each department in writing and implementing processes and procedures to make the business consistent, improvement oriented and to facilitate training new employees. We flowcharted each process and performed value added analysis to eliminate unnecessary actions.Negotiated better freight rates with all of our carriers and eventually reduced our total monthly freight bills by 50% to 70%. Successfully negotiated better rates with Airborne, FedEx, UPS, Pilot Air Freight, Bellair, Con-Way, USF Reddaway and Watkins. Negotiated lower costs for all of the materials used in production from our vendors during the time I worked at Now Disc.Negotiated all major equipment purchases and leases as part of my duties at Now Disc. All were accomplished at prices well below market value of the equipment.

Boise, Idaho

Responsible for all production aspects of the business. Managed engineering, estimating, programming, purchasing, maintenance, production, scheduling, shipping, receiving, inventory, quality, etc.Led Metalcraft’s successful ISO Quality Management System implementation and was responsible for achieving compliance and certification. Metalcraft’s Quality Management System has been certified to ISO 9002:1994.Developed several database applications. The applications were used for tracking all quality issues and generating reports.Developed an online Quality Management System. It tracked all the modules, documentation and procedures required to certify to ISO 9001:1994. It passed an external audit in February of 2001 by QMI.

Kent, Washington

Senior System Analyst, Project ManagerTrim Systems makes interior trim parts for the heavy-duty truck industry (PACCAR, Volvo, Freightliner, Peterbilt, etc). My duties included physical system administration for a HP9000/K420 and UNIX system administration, Oracle 8 database administration, Access database administration and development. I was the project manager responsible for selecting, installation and implementation of the wireless network barcode system used for data collection for the Oracle manufacturing application (The barcode equipment used was made by Symbol). Other duties included program troubleshooting, report programming and design and integration of desktop applications.

Hoquiam, Washington

6/97 to 9/98, Senior System Administrator, Application Developer, Programmer, Database Administrator.10/93 to 6/97, Production Manager5/93 to 10/93, Process Planner2/91 to 5/93, Fabrication Shop Foreman6/90 to 2/91, Fabrication Shop Leadman1/90 to 6/90, FabricatorSystem Administrator for a Hewlett Packard 9000/D250. My duties also included application design and development for Quality, Engineering, Production, Project Management, Estimating, Scheduling and Information Technology. These client server applications were built with Unidata, SQL Server and Access. I built the reports for the users of these databases using System Builder, Basic and Crystal Reports. I was also the database administrator for the INFOFLO 7 ERP software. Managed and maintained users PC’s, software, configuration, etc.Previous duties at Lamb-Grays Harbor company included direction of up to eight team leaders and 125 shop and support personnel. I was the principal manufacturing liaison to Engineering, Project Management, Purchasing, Material Control and Master Scheduling.

Post Secondary Certificate For Electronic Medical Records Information Technology Support, Electronic Medical Records It Support, 3.9

Earned Post Secondary Certificate in IT Support for Health Care Technology

Aas

Aas, Math, Drafting, Welding, Blueprint, 3.9