Responsibilities:Internal business engagement role, supporting PwC business areas looking to implement new technology services, and providing consultancy support for IT projects

Responsibilities:Internal business relationship management role supporting the Assurance Line of Service, responsible for working with key business stakeholders and setting out their strategic requirements for IT services.Worked with business stakeholders for budget management of IT services and software licences used within the Assurance LoS.

Pyrotechnician in my spare time now working for an award-winning UK company based in Oxfordshire. Qualified as a BPA Level 1 Firer.Examples of display experience include:Wedding displaysPrivate parties (at residential and/or hired venues)Public displays (funfairs/community events)Championship displaysBonfire Night displays (schools/public parks/sports clubs/private venues)New Years Eve displays

Pyrotechnician during my spare time.Examples of display experience include:Wedding displaysPrivate parties (at residential and/or hired venues)Public displays (funfairs/community events)Bonfire Night displays (schools/public parks/sports clubs/private venues)New Years Eve displays

Responsibilities:Providing IT service advice and guidance to IT coordinators and business stakeholders within BBC People, Finance & Business, Strategy & Digital divisions and to stakeholders in the Executive Unit and the BBC Trust.Conducting and chairing regular Service Reviews between divisional stakeholders and 3rd party suppliers to ensure key SLAs are met and IT services are delivered in line with customer expectations.Acting as the primary point of contact for stakeholders working within my assigned divisions to provide advice and guidance on best practice for IT services and promote new technologies which will enable staff to meet their operational needs.Key achievements:In my current role, I have Service Assurance Manager responsibilities for the Executive Support Service, responsible for assuring that our service provider delivers a suitable service to senior BBC directors, the Executive Board and the BBC Trust.Covered SAM responsibilities in BBC North following departure of the Service Assurance Manager for BBC North. In the short time I was based there, I developed good working relationships with key business stakeholders and gained positive feedback to support my work.Assumed primary responsibility for Telephony services following departure of the previous Service Assurance Manager, developed a good working relationship with service provider management and this has enabled us to work closer on improving telephony services delivered into the BBC.I have acted as primary Service Assurance representative for various projects such as improving the printing service delivered into the BBC, and a new password reset service that will improve the experience for staff.

Responsibilities:Security Check (SC) level held for this position.Management of a secure national radio communications network for HMRC Law Enforcement Directorate.Responsible for ensuring the secure delivery of encryption keys to approximately 3000 radio assets held in ports and airports across the country.Responsible for secure distribution of cryptographic key material to HMRC Investigation teams to ensure the integrity of secure radio communications using Cougar radio equipment.Collating and analysing detailed information from network management systems to monitor compliance against departmental procedures on radio use and the security of cryptographic assets in line with HM Government guidance.Responsible for producing management reports for HMRC Law Enforcement Directors on national radio usage, detailing areas failing to comply with departmental or Governmental guidance.Co-ordination of assurance visits to HMRC locations to ensure their security procedures are in line with departmental and HMG guidance.Achievements:Successfully co-ordinated the crypto upgrade of 3000 radio assets held nationally ensuring this process was completed to schedule with minimum disruption to the network systems and to operational activities within the Department.Identified weaknesses with management information reports and introduced a new method to improve the collation and analysis of statistics on national radio usage which is used to identify areas of non-compliance with Departmental guidance.

Responsibilities:Management of the RFC process for telephony and IT/IS servicesMeeting with departmental business managers to identify key user requirements and responsible for providing solutions to meet operational requirementsLiaising with external service providers to ensure that network faults were rectified within SLA timescalesRepresenting the Department at service meetings with external service providersKey achievements:Ensured business continuity by liaising between the Department and external IT providers in order to provide limited services to critical work areas within the Manchester region during the disruption to telecomms/data networks arising from the underground fire of the BT network

Responsibilities:Processing all Requests For Change (RFCs) raised by HMCE staff in the North West.Conducting asset audits of IT equipment held in each office.Daily contact with staff to provide status updates of their RFCs.Providing technical assistance to staff with general user support and advice on fault identification and corrective measures.

Responsibilities:Data entry into the Departmental Accounting System (DAS)Daily backups of the DAS system for business continuity procedures.Database & user administration of NIDAC systems used for logging all cases of import duty adjustments and duty repayments.Key achievements:Due to a processing error rejecting a large volume of data from the DAS system, I assisted with the manual input of approximately 2000 transactions in order to resolve the problem before the deadline for repayment to businesses