Mike B. Email & Phone Number

Mike B. is a Systems Analyst at Advanced Digital Data at Advanced Digital Data.

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  Systems Analyst

  Advanced Digital Data

  2006 - Present - Flanders, Nj

  Supports scores of VMware esxi hosted virtual systems Deployment, Administration and technical support specialistRed Hat Linux / Windows Server 2012 back office operating systems technical supportWeb Services / JAVA application technical support VeriFone, NCR, Gilbarco, Systems POS network integration and technical supportCustom Server platform build and integrationExperience• Responsible for technical support of VMware hosted operating systems• Responsible for technical support of multiple versions of Back Office Accounting software products• Daily vSphere client use for guest OS administration • Performs remote problem diagnosis and solutions to technical and operational problems• Significant interaction with customers via telephone and email• Provided technical support for wide-ranging software, hardware and network issues• Performs initial setup of Red Hat Linux servers, Windows Servers; installing and configuring software, hardware, roles, network settings and guest operating systems.• Developed and maintains working lab that hosts POS devices and peripherals from major vendors, VeriFone Commander and Sapphire, NCR Radiant POS, Gilbarco PassPort POS and others• Extensive field and on-site server installation, configuration, client applications, networks, workstations, and other devices• Created and maintained process documentation, procedure guides• Responsible for installing and maintaining JAVA application server on deployed systems• Assist customers and IT staff with network setup, client VPN for remote users / devices• Streamlined processes and tasks that accelerated product delivery to our customers• Coordinate activities with customer executives to develop unique solutions to outstanding issues