Mike Bartel Email & Phone Number

Blanchester, Oh, Us

Savannah, Ga

Responsible for delivery of services to support the Rolls-Royce installed engines for Business Aviation customers. Lead a team of technicians in accordance with the requirements of a Federal Aviation Regulations (FAR) Part 145 repair station and the Rolls-Royce quality system.•Ensure that day to day operations at the site are managed such that the customers, quality and regulatory requirements are met.•Lead and develop the teams to deliver the business requirements providing… Show more Responsible for delivery of services to support the Rolls-Royce installed engines for Business Aviation customers. Lead a team of technicians in accordance with the requirements of a Federal Aviation Regulations (FAR) Part 145 repair station and the Rolls-Royce quality system.•Ensure that day to day operations at the site are managed such that the customers, quality and regulatory requirements are met.•Lead and develop the teams to deliver the business requirements providing support and guidance as required•Ensure that all work is done in accordance with applicable legal and Company procedures, including Health & Safety policies•Responsible for ensuring field services reps that carry out work are trained in accordance with established regulatory requirements•Implement continuous improvement to develop the site to improve capability, working processes and to meet the growth of business.•Develop individual team members and team behaviors consistent with RR requirements and high performance teams. Show less

Provide leadership to the multi-functional Rolls-Royce team located on-site at Robins AFB in Warner Robins, GA.. Assist the USAF PBL & AE 2100 Customer Support Manager with the execution of USAF services contracts & customer support to meet all relevant Program objectives, customer requirements and contractual commitments. Assist the USAF PBL & AE 2100 Customer Support Manager to assure program requirements are successfully achieved by a multi-functional team as related to customer… Show more Provide leadership to the multi-functional Rolls-Royce team located on-site at Robins AFB in Warner Robins, GA.. Assist the USAF PBL & AE 2100 Customer Support Manager with the execution of USAF services contracts & customer support to meet all relevant Program objectives, customer requirements and contractual commitments. Assist the USAF PBL & AE 2100 Customer Support Manager to assure program requirements are successfully achieved by a multi-functional team as related to customer satisfaction, financial, technical, quality and other customer specified requirements per the program objectives. Show less

As a member of the AE 2100 Customer Support Management team, ensure the highest levels of customer satisfaction are achieved on assigned accounts. Provide services that support all relevant Program Office goals and objectives, to include financial, customer satisfaction, and quality. Manage the execution of Performance Based Logistics contracts, to include compliance with all contractual metrics and objectives, in the form of 24X7 technical and logistics support. Support meetings and… Show more As a member of the AE 2100 Customer Support Management team, ensure the highest levels of customer satisfaction are achieved on assigned accounts. Provide services that support all relevant Program Office goals and objectives, to include financial, customer satisfaction, and quality. Manage the execution of Performance Based Logistics contracts, to include compliance with all contractual metrics and objectives, in the form of 24X7 technical and logistics support. Support meetings and inquiries with airframe OEM’s and aircraft operators. Manage the provision of support provided to customers by Field Service Representatives and all internal resources. Show less

Appointed as one of three original members of product support team, designed to serve as principle point of contact for corporate customers and high-end business jet manufacturers including Gulfstream Aerospace, Bombardier, Cessna, Embraer, and Saab. Maximize opportunities by coordinating communications between aircraft delivery centers, product support teams, AR&O sales team, and CorporateCare sales team. Represent company and deliver public presentations at corporate aircraft events such as… Show more Appointed as one of three original members of product support team, designed to serve as principle point of contact for corporate customers and high-end business jet manufacturers including Gulfstream Aerospace, Bombardier, Cessna, Embraer, and Saab. Maximize opportunities by coordinating communications between aircraft delivery centers, product support teams, AR&O sales team, and CorporateCare sales team. Represent company and deliver public presentations at corporate aircraft events such as NBAA, manufacturer’s area meetings, and regional industry events. Develop and maintain OEM and third party service center provider relationships. Work with commercial, quality, and legal groups to support service agreements with aircraft service centers and maintenance providers. Show less

Savannah, Ga

Provide technical support on Spey, Tay, and BR710 applications, as assigned at the Gulfstream manufacturing facility in Savannah, GA. Acted as a liaison between Rolls-Royce and Gulfstream Aerospace and operators of Gulfstream aircraft.

Savannah, Ga

Responsible for general line maintenance, retrofit programs, and service bulletin introduction on the BR710 application at the Gulfstream Aerospace facility in Savannah, GA. Provide general line maintenance support on Spey and Tay engines as required.