Mike Barthelette Email & Phone Number

United States

Lead service operations for 85+ locations across the U.S. with responsibility for technician training programs, monitor and add service offerings both in-shop and mobile service to offer heightened customer experience. Partner with HR to assist with technician recruiting programs, technician bonus plan buildout and implement tool program for new hires..

Stamford, Connecticut, United States

Responsible for service shop operations at 26 locations across a 9 state geographical area supporting multiple OEM class 4-8 commercial vehicles. Responsibilities include financial performance, Capital expenditures budgeting to include shop vehicles and equipment purchasing. Grew mobile & on-site service vehicle fleet by more than 9 vehicles in first year..

Cummins

Responsible for Parts and Service operations at 10 branch locations across multiple states totaling approximately 200 employees. Worked with each location General Manager, Power Generation Service Manager, Parts Manager and HSE lead to ensure a safe working environment and safe work practices are followed, promote and ensure each branch location adheres to.

Oversee day-to-day operations of the Branch with an emphasis on positive financial performance as well as Parts and Service growth. Responsible for maintaining a safe work environment and ensuring that our customer's expectations are exceeded through NPS scores. Host weekly department meetings with Managers and employees to ensure everyone is working.

Was responsible for the profitable operation of the Dealership with an emphasis on Parts, New & Used Truck Sales, Service, Warranty and Finance. Worked with fleets and owner operators to grow the Dealership's market share. Mentored 89 employees at multiple locations to meet and exceed the customer's expectations on a daily basis, interacted with the.

Was responsible for all Service Department operations to include warranty, department P&L, safety, KPI's, vehicle and staffing needs, schedule training for employees, prepare department budgets and capital needs, ensure DOT compliance, interact with vendors, manufactures, and customers to ensure the highest level of customer service possible. Managed 43.

Performed repairs of all types of Class 5,6,7 and 8 vehicles. Performed extensive engine repairs on the following engines: Caterpillar certified on 3116, 3126, 3306, 3406 C, B, E and C-15, C16. Cummins Certified on B, C, ISB, ISC, L10, M11, N14, K19, ISX CM870. Detroit Diesel 53, 71, 92 Series, S50, S60, DDEC 1, 2, 3. extensive experience rebuilding.

Performed major and minor repairs on a variety of equipment such as directional drills, forestry equipment, track and wheeled trenchers both in-shop and field service. Assisted with equipment deliveries as needed.

Aviation Maintenance Management

Diesel Technology