• I managed a team of six quality engineers of varied career levels to ensure high standards and consistent delivery of features and products across backend services, web apps, iOS, and Android platforms. • Expanded the team through strategic hiring, outsourcing with contractors, and internal transfers; mentored team members and managed difficult lay-off decisions during organizational changes. • I have led cross-functional teams to successful product launches, including 3D model web apps, design tools, LiDAR camera functionality, and e-commerce products. • Instituted a formal incident response process utilizing FireHydrant and PagerDuty, improving the team's confidence and efficiency while reducing system downtime. • Built a company-wide reporting and triage process to support customer service, development, and product teams to make data-driven prioritization of customer-reported issues by utilizing Jira Service Desk and Jira Automation.• Instituted a standardized practice to validate product efficacy and quality, raise awareness of product offerings, and support traditional product life cycle phases. • Curated and regularly presented engineering health metrics, including incidents, customer-reported issues, code commits, and releases; servicing as a check-in point and encouragement toward an ever higher commitment to quality, reliability, and customer-first commitment. • Managed team budgets for tooling like TestRail and Mobot.io and brought in additional offshore testers to aid in the mobile regression testing. • I created organizational templates for Test Plans, Testing Strategies, an Ownership Matrix, and other quality activities utilizing Confluence, Jira, TestRail, Zapier, and Google products.

• Developed and executed test plans for both iOS and Android applications for a bi-weekly Mobile release cycle.• Simultaneously managed multiple cross functional products from a test and release perspective, including Hover’s web-based 3D model and e-commerce products.• Collaborated with other leads in the development and rollout of traditional scrum practices to optimize efficiently and increase the efficacy of the data used in prioritization. • Acted as a testing lead for the implementation of OneTrust for Cookie Management as a part of meeting SOC2 compliance standards.• Iterated on and widely implemented Dogfooding practices throughout the organization for major product releases. • Assumed the role of Atlassian administrator for the organization to ensure consistency in the creation and management of stories and bugs.• Utilized Google Lighthouse to track, report on, and advocate for better application performance, which led to an increase of up to 75% for Hover’s web-view applications.

• Managed the testing and release process for Lookout’s Enterprise application and SDK products.• Developed, reviewed, and enhanced testing strategies for application UX, performance, new feature functionality, and performance testing methodologies for the Enterprise product.• Collected and reported QE KPIs and metrics across all customer facing products.• Onboarded and managed multiple remote contractors that contributed to the testing efforts within engineering.• Executed manual regression testing for 3 iOS applications and 3 Android applications across varying stages of the product life cycle.• Led a team of 3 quality engineers to release applications both through the App Store and Enterprise Mobility Management (MDM) software.• Performed scrum master duties for iOS and Android cross-functional teams on a bi-weekly cadence. • • • Maintained and customized Lookout’s JIRA instance on both a project and a workflow level for product, engineering, and design projects.

• Responsible for standups, sprint reviews, planning, bug triage, and retrospectives on a regular cadence for four teams ranging from 4-12 engineers.• Revised existing processes and implemented true scrum practices to increase team velocity by 30% and reduce the backlog by 40% for the Consumer Android engineering team.• Led a cross-functional effort to release a new product, Breach Report over an 8-month iterative cycle including a beta release on Google Play.• Regularly published status reports for broad audiences and provided detailed reports for senior staff at a weekly cadence.

• Worked as an individual contributor on a scrum agile team to validate Lookout’s product as a viable preload candidate for over 100 major US, European, and Japanese carriers’ preproduction mobile devices per year --- Lookout’s Preloaded software is held to a much higher standard of quality than the Play Store version of the application, thus a QE approval requires an average of 50 additional automated and manual tests per device• Participated in the development of an automation effort at Lookout by executing tests, reporting bugs, and writing automated tests using internally developed open source tools called H.A.T. and Tiara• Validated issues reported by partners through internal triage and collaboration with external engineering teams to determine root-cause• Created test plans and executed them for projects including: Multi-User support on Android tablets, T-Mobile JUMP integration, Device Ownership permissions, Android Lollipop support, and feature refactor testing --- All test plans, testing cycles, and bugs are recorded and tracked using JIRA and Zephyr • Championed an effort with IT to maintain a Parse database of devices and SIMs owned by Lookout as well as devices on-loan to Lookout by partners called Librarian

• Developed a rigor for ensuring a bug free product due to strict quality requirements of clients in the pharmaceutical industry• Testing lead for Kia and Stelara’s mobile websites and ensured full optimization on both iOS and Android• Reported bugs and tracked backlogs for projects with Kia, Intel, and Stelara throughout the entire creative, development, testing, and release life cycle using JIRA and HP Test Complete• Developed and maintained test plans for User Acceptance, Functional, UI/UX and exploratory testing on all major mobile operating systems and desktop browsers.• Created best practice documents for Ansible Mobile’s quality assurance department• Collected and maintained a database of mobile and tablet devices on a weekly basis --- An up-to-date and accurate database of true pixel ratios, JavaScript-rendered pixel ratios, user agents and device id strings is crucial to identifying the root cause of tracking and reporting anomalies in mobile web user experience

• Learned to test across multiple web platforms including varying versions of IE, Firefox, and Chrome• Created test plans based on client documentation and executed them against web apps to ensure a flawless end product for over 200 online surveys ranging from 6-120 individual web pages• Aided in the vetting of a custom and testing ‘bot’ and participated in the weekly iterative release of the internal tool• Learned to write “syntax” programs within SPSS, that exceeded 400 lines of script, to verify the validity and accuracy of the data collected that