Mike Walker Email & Phone Number

Design, deliver and govern the operational processes that enables the transformation from multiple Service Desks to a unified desk in a complex SIAM Environment.

GBM Reading

Definition and governance of SIAM activities at a programme level with Partners to design operational processes that can be delivered during transformation whilst preserving a great customer experience.Working end to end ensuring that Service Level & Operational Requirements, are captured during Service Design and delivered through Service Transition into.

GBM Reading

Working as a Transition Manager to ensure effective handover into Operations using ITIL methodologies

Spring Gardens, London

Consultant working on the Service Design, Service Transition and Service Integration of two global programmes

Canary Wharf/ Blackfriars, London

Management of the Change and Service Transition arena across both ControlCircle and Intercept IT in line with the ITIL framework and best practice.

Spring Gardens London/ Manchester

Transformation of the global CMS project into service, in line with ITIL best practice - managing risk, governance, quality assurance and issue resolution (Digital)

London UK

ITIL v3 Service Delivery Manager with overall ownership of the Release, Configuration and Asset Management Streams.Ensuring Release Management policies are adhered toManaging the assignment of staff to the relevant release streamsEnsuring that Releases are QA'd through the design stageImplementation of SACM Management of SACM staff assignment Ensuring.

Westminster London

Responsible for the overall delivery of the Desktop Service to the client and team leader to 9 on site engineers and ownership of the following streams relating to the Desktop SOE.Incident ManagementEscalation ManagementProblem ManagementChange Management