Mike Castle Email & Phone Number

Paris, Île-de-France, France

Paris Area, France

• Provided advanced-level technical support to French-speaking and English-speaking customers for NetBackup Enterprise Server and NetBackup Appliance data protection products.
• Managed customer cases over the phone, via email and using WebEx.
• Resolved complex data backup and restore problems using NetBackup knowledge base, internal tools, log analysis and testing in lab environments.
• Performed hardware troubleshooting and log analysis on NetBackup Appliances.
• Collaborated with third-party managers and technicians to repair and replace hardware on NetBackup Appliances.
• Drafted internal and customer-facing technical articles on NetBackup products.

Paris Area, France

• Provided advanced-level technical support to French-speaking and English-speaking customers for NetBackup Enterprise Server, NetBackup PureDisk and NetBackup Appliance data protection products.
• Managed customer cases over the phone, via email and using WebEx.
• Resolved complex data backup and restore problems using NetBackup knowledge base, internal tools, log analysis and testing in lab environments.
• Performed hardware troubleshooting and log analysis on NetBackup Appliances.
• Collaborated with third-party managers and technicians to repair and replace hardware on NetBackup Appliances.
• Drafted internal and customer-facing technical articles on NetBackup products.

Paris Area, France

• Worked in team to set up computer infrastructure for US law firm’s Paris office.
• Managed network of 40 PCs with Windows XP and Citrix thin client
• Trained and provided level 1 and 2 support for users of law applications, MS Office,email, office phones, Blackberry, remote access, Intranet and video conferencing.
• Logged and tracked problems with Heat case management system.
• Worked as liaison between French vendors and firm IT organization in the UK and US.
• Installed and maintained imaged systems, network, software, hardware and printers.

Paris Area, France

• Administered fleet of Windows 2000 servers and PC workstations for over 100users at company headquarters and a dozen sites around France.
• Installed, maintained, secured and provided troubleshooting for systems, network,email, data backup, application software, hardware and printers.
• Advised, trained and assured software and hardware technical support for WindowsXP/2000/9x users, on site and over the telephone.
• Installed and maintained Sage accounting suite for local and Terminal Server users.

Ann Arbor, Michigan, USA

• Managed network of Windows NT/2000, Macintosh, OpenVMS, and Unix servers andworkstations for 200 users in a multi-site academic research environment.
• Installed, maintained, and troubleshot system, network, and application software.
• Administered MS Exchange email and calendar system.
• Backed up Windows and Mac server and user workstation data using Backup Exec and Retrospect.
• Provided technical support and training to researchers and staff.
• Configured laptops and PDAs for remote access using PPP, ARA, ISDN and broadband.

Ann Arbor, Michigan, USA And Paris, France

• Developed software to retrieve internal product data from a large database.
• Designed, coded and tested a major CAD database translation utility.
• Coded portions of products providing graphics-based interfaces for machine tools.
• Developed, tested and delivered machine tool post-processors for French customers.
• Developed and modified testing software for machine tool automation products.

Master’S Degree, Computer Engineering

Bachelor’S Degree, Engineering Science, Magna Cum Laude

Activities and Societies: Tau Beta Pi

Bachelor’S Degree, Mathematics, Magna Cum Laude