Michael Chace, Mcse, Mcsa Email & Phone Number

Greater Minneapolis-St. Paul Area

Delivering critical RA Platform Technology, vulnerability management, remediation & Cybersecurity services.

Greater Minneapolis-St. Paul Area

Creation, validation & deployment of Standardized OS to user endpoints via PDQ Deploy & Inventory, MS Teams, PowerShell, Service-Now, Windows 10/11 CB. O365 CB, Group Policy, Active Directory, MSP servicing 30+ independent firms.

Buffalo, New York, United States

Creation, validation & deployment of Standardized OS to user endpoints and VPCs. Automation via PowerShell, Configuration Items & Baselines. OS & Application deployments, OS Patching, Tier III Escalation support. PowerShell scripting, M365 Administration, MDM device remediation.

Atlanta, Georgia, United States

SCCM Administration, Intune Administration, OS Deployment, Application Deployments, OS Patching, Tier III Escalation support. PowerShell scripting, M365 Administration, MDM device remediation.

Rochester, New York

Microsoft System Center Configuration Manager Administrator, Windows 7-10 Image manipulation, and maintenance. Application & Package creation and deployment. Scripting in Batch, VB, PowerShell, Remote diagnostic tools, Tier 3 workstation escalation point. Active Directory, Apple Mac asset management, and administration. Hardware vendor certification, vendor management,

Fairport, Ny

MS Active Directory, Data Security, SCCM 2012 R2 CU4, Microsoft Deployment Tools, Anti-Virus testing, validation & implementation. Windows 7, 8.1 & 10 image creation & deployment, Flexera AdminStudio application repackaging, Application & OSD via SCCM & MDT, Hardware & Software Lifecycle management, MDM (MobileIron). MS Exchange, User account creation & maintenance. SOX compliance and Auditing. MS Server administration, Citrix XenDesktop, VMWare vSphere, VDI creation and maintenance, MAC OSX configuration, File and Print server administration, MS PowerShell,

Wayland, New York

-Remote I.T. Site Administrator for multiple sites in the U.S. and Canada. -Windows 9x through Windows 7-Server Installation-Desktop and Laptop deployment-Troubleshooting and Repair of Desktops, Laptops, Network, Servers, UPS, Backup systems -I.T.I.L. Certification-Process documentation-Updating I.T. knowledgebase-Maintaining accurate asset database-Onboarding process improvement-I.T. Project Management-Mobile device deployment-On-Call 24x7

Rochester, New York Metropolitan Area

- Work with LECs to expedite the repair of client T-1's within 4 hours- Access to 5ESS Switch, Adtran, PSAX, CSU/DSU, and other network equipment. - Escalated trouble with LECs every hour until trouble was resolved- Excellent customer communication skills- On Call 24x7- Worked with clients and LECs to coordinate after hours access for repair. - Worked with LEC for circuit re-design on chronic troubles.

Rochester, New York, United States

- Assisted end-users with troubleshooting and repair of their dial-up and dsl connections, setup of email clients and security tools.- Team Lead responsible for escalations of difficult troubles, team member improvement, maintaining a high level of professionalism within the team. - Excellent communication skills- reviewed calls to ensure customer satisfaction and proper troubleshooting process.

Aas, Information Systems Administration, 3.6

Activities and Societies: Dean's List, National Honor Society,Graduated June 2013.

Criminal Justice/Police Science

Criminal Justice Major