Mark Doiron Email & Phone Number

• Coordinated 5 Agile teams and integration partners to deliver successful monthly production releases for Wells Fargo Merchant services. Instrumental in driving repeatable product delivery with the business and IT development teams. • Led technology delivery for complex, transformational auto collection and recovery business process optimization program for Wells Fargo Auto. IT application changes enabled consolidation of 52 regional collection sites into 3 collection hubs. Application technology changes included; mainframe, Java, Telephony, Dialer, Data Warehouse, Reporting and Workflow. Managed the full SDLC lifecycle of projects. • Effectively compiled and delivered weekly program status readout to executive program team including: % complete, scope, critical path schedule, key issues/risks, change management, budget and dependencies.• Frequent and effective communication with all levels of IT and business program stakeholders. • Managed Agile teams (90+) comprised of onshore, offshore and vendor resources. Ran yearly project budgets of $10MM.• Successfully delivered large IT program that included 10 impacted applications while integrating multiple concurrent work streams and vendors. • Quickly developed trusted partnerships with IT and business sponsors enabling rapid communication and problem solving with Agile teams. • Managed oversight, mentoring, coaching and integration of assigned project team members.

• IT Program Manager responsible for delivery of complex $10MM IT Pharmacy capital portfolio, including direct oversight of 5 Project Managers. Portfolio focused on corporate IT merger and migration of 12MM clients. • Developed effective trust and communication with C-level stakeholders and sponsors. • Lead Technical Project Manager for Prior Authorization IT $12MM capital software development program utilizing effective SDLC methodologies. Management of full SDLC lifecycle. • Served as Technical Project Manager for Consumer Portal project related to corporate merger consolidation. Managed full SDLC to successful production deployment. • Delivered Pega based ePrior Authorization migration to onboard vendor enabling increased productivity for ORx Prior Authorization business operations. Project included 80 overall resources. • Program Managed Healthcare Reform program for OptumRx delivering productivity application development in support of $4.5M Enterprise HCR program. • Managed e-Prescribing migration to Surescripts, enabling higher productivity for Rx mail order business. Project included over 70 IT resources\vendors with $1.8MM budget. Responsibilities included cross application and application PM as well as vendor and budget management. • Program Managed initial deployment of highly successful formulary automation comparison tool (FACT) program for 2 years, enabling accurate ORx formulary builds. Program success enabled CMS CAP to be lifted. Implemented program tracking process that enabled increased stakeholder communication and agile project delivery.• Delivered high priority WebSphere project for Claims Processing and Eligibility. Scope included user interface and WAS development as well as new technology stack build out. Developed and implemented, effective ECG trading partner migration process.

• Utilized effective PMI methodologies to deliver business process and application rationalization project (2800 hours), resulting in a 49% reduction in applications and saving an estimated $1MM in support and technology upgrades annually.• Developed application evaluation and decommission analysis artifacts, providing business clients with the right information to make informed portfolio decisions.• Managed 5-person analysis team focused on the business process and application rationalization of over 100 stand-alone and enterprise business applications.• Developed heat map and risk evaluation criteria that provided objective application evaluations based on business & IT priorities. Contributed to design & development of Application Portfolio Roadmap, detailing the future business platform. • Developed and managed application decommissioning process that allowed for efficient comprehensive decommissioning of legacy business applications.

• Led offshore DEC Unidata client IPA interface project, enabling additional products & services for increased revenue and client satisfaction. QA testing spanned four platforms and involved 20+ project resources during 4-month implementation cycle. • Managed full SDLC enterprise faxing implementation, allowing for 50% faster delivery of patient medical reports to over 4000 referring physicians. • Prepared and presented weekly EDI client implementation program status reports to IT Counsel management staff allowing for increased visibility on successes, risks and issues. • Led infrastructure upgrade project to implement SAN and SQL 08 upgrade. The scope included pre-production upgrade, testing, production deployment and post deployment remediation coordination.

Project Management Certification

Technical Management Certification

Business

Production And Inventory Management

Epidemiology

Edx